SAP Cloud for Service

Deliver exceptional customer service with cloud-based software from SAP

Take customer service to a whole new level – leveraging the cloud for unprecedented speed and flexibility – with SAP Service OnDemand. This state-of-the-art software gives your customers options with multiple service channels, provides agents with easy access to complete, contextual information – and equips service managers with real-time insight into call centre performance.  

  • Deliver a consistent experience across all channels – including e-mail, web, chat and phone
  • Give your customers full control from a branded self-service support portal   
  • Provide agents with complete, up-to-the-minute customer information  
  • Improve agent productivity with intuitive design and easy integration to your existing knowledge base - or available knowledge base from SAP   
  • Harness collective service expertise and share relevant information across your enterprise  
  • Get real-time insight into service performance with powerful analytics and dashboards

Customer service agents using cloud-based software in a call centre
  • Tweet this Share on Facebook Share on LinkedIn Share on Google+ Email

Customer service agent using SAP software

SuccessFactors: Driving Customer Satisfaction

How is this cloud-based software company providing its 16 million users with the best customer service in the industry? With SAP Service OnDemand. See how SuccessFactors is using the solution to help agents significantly improve customer transactions.

Customer service managers collaborating

Thrive in the Age of Digital Service

As customer service moves to social and Web channels, providing a consistent experience within and across all channels has never been more important. Read this new report from Bloomberg BusinessWeek to learn how to thrive in the age of digital service.

Executives planning a business transformation

5 Steps to Customer-Centric Service

Discover how to transform your service organisation into a social and customer-centric business. And learn about the new operating model that is reshaping the current playing field: customer-to-business (C2B) – in this insightful report from ThinkJar.

We can help.

Want to learn more about this SAP solution?

Key Features