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Birchman is a global organisation comprising three business units: Consulting, Solution Delivery and Managed Services.
Birchman brings a considered perspective and focuses on delivering tailored outcomes for individual client’s unique challenges and needs.
Operating in Europe, Asia Pacific, Central and South America, Southern Africa and the Middle East, Birchman is a trusted advisor for some of the world’s leading organisations across a wide range of industry sectors.
Birchman has worked in partnership with SAP for more than 20 years (originally though our subsidiary Plaut Consulting) and helped many hundreds of companies to improve their businesses with SAP solutions. Our support services clients range from small UK businesses with compact systems to organisations using SAP to handle many millions of transactions. We can support all versions of SAP from R/3 version 3.1 to the latest versions, as well as SAP xApps and other emerging new SAP solutions.
We know how important personal service is. That is why we have a dedicated team of experienced and permanent support staff based in our UK and Spanish offices. Your calls will be handled by your own named account team – who know your systems and understand your business. Clients benefit from our up-to-date support facilities, which include a web enabled call logging and reporting system. You will be able to log problems and queries whenever you want to and have instant, real-time visibility of the status.
Birchman is also one of the first UK users of SAP Solution Manager 4.0, a suite of advanced system management tools, which gives us added capabilities for monitoring, managing and maintaining our clients’ systems. We value an open relationship with our clients and have a practical approach to problem solving. When system issues arise, we work together with clients to ensure that the impact is minimised and a solution achieved in the most efficient manner.
There is, however, more to running an effective SAP system than just solving problems. When your business evolves, you may need to change or expand your existing solution or evaluate new SAP solutions. As a support services client, you will be able to pick up the phone and gain quick access to expert advice and guidance. When you appoint Birchman as your support services partner, you can have complete trust in us. We will agree specific service levels with you and guarantee to meet them, month after month. All our support packages are competitively priced and offer inbuilt flexibility for changing business requirements.
By appointing Birchman to help you run your SAP system, you can:
- Reduce the risk to your business through our 24x7x365 support for high availability systems
- Gain consistent levels of support from your own account team based in the UK
- Take advantage of our flexible and highly competitive pricing models and fixed price terms
- Experience high quality, fully managed services that are tailored to your needs
- Realise the full potential of your SAP investment with our performance reporting and strategic evolution expertise
- Protect your valuable customer and business information with our disaster recovery services
- Benefit from our expert SAP knowledge and advice to help you assess future SAP system enhancements
For more information or to discuss your requirements, contact us on:
+44 (0)20 8754 7574.
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