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At Serco we are ideally placed to work with you as we combine deep technical understanding of SAP with end to end services across multiple industries and geographies.
Serco is a FTSE 100 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public.
At Serco, we design, deliver and manage change in markets as diverse as local government, education, health, defence, transport, civil government, science and the private sector in the United Kingdom, Europe, Middle East, Asia Pacific and North America. This diversity is one of our greatest strengths as a business as it enables us to share experience and best practice between sectors.
With a history stretching back to the 1930’s, Serco has grown strongly year on year, winning many accolades for its service culture and operations. Some of the key factors that clients feel make the company different are:
- Excellence in effective partnering & engagement
- Continuously adding value to our clients’ business
- Developing strong long-term relationships
- Delivering real service excellence – and going the extra mile
Serco has provided SAP services to customers for over 20 years and is an SAP Services and Hosting Partner. Serco’s SAP portfolio addresses the full SAP suite in our markets and covers the full application lifecycle from consultancy through to design, build, implement and support.
Serco has a flexible approach to the style of service to its customers, ranging from incremental project services through to complete SAP based business process operations.
Example client relationships include:
- SAP implementation and support services for organisations seeking strategic enterprise solutions to achieve cost reduction and improved efficiency through integration of their business processes
- SAP technical services where customers seek a technical change e.g. an SAP upgrade
- Fully managed SAP solutions deployed as part of our transformation of Local Authorities
- Rapid transition and deployment of SAP solutions in divested companies
- Taking on the management and hosting of SAP systems to reduce costs and increase availability and performance
- Deployment of SAP based business process services aligned with existing client SAP solutions
- Incremental projects in customer engagement, business intelligence, integration solutions based on Netweaver, asset management, supplier relationship management, etc
Serco’s SAP services stand out in several ways:
- "Designed for Support" project culture & processes ensure robust, upgradeable and cost-effective operation of SAP solutions
- Ability to deploy solutions under a variety of risk transfer models – from simple provision of resource to long-term business outcome relationships
- Commitment of its people to act to achieve – and exceed – its clients’ expectations
- Driving innovation – in areas such as citizen centric information, in subscription revenue service provision, in Government Social Care, in asset management, etc
- Ability to work with you to identify the most effective solutions that will enable you to achieve your strategic goals through the appropriate applications and support of technology.
To discuss your requirements and to find out more contact John Rumbold, Head of SAP, Telephone: 0121 258 5723.
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