Outperform competitors with energy software

As an energy retailer, you are on the front lines of communicating and interacting with customers. Address the challenges of competing in the new energy era with our energy software solutions.

  • Manage high volumes of data with a scalable system
  • Streamline complex billing processes
  • Enhance the customer experience with
    self-service features

Ultilities Run Better with SAP ›

A utility customer accesses her account – online and from her home – using a system powered by energy billing software

Featured Resources

Wind farms run better when providers use SAP utilities solutions to optimise energy delivery

Managing your Smart Meter rollout

In preparation for the national smart meter deployment, learn how SAP can provide all the tools and know-how to mastermind an efficient and adaptable field service strategy, control costs, maintain customer satisfaction and protect your brand reputation throughout the transition.

Learn more here ›

A utility manager attends an online training course, delivered through energy software solutions

Customer Testimonial Video: Alliander

Listen to how Alliinader N.V. successfully deployed SAP Information Steward and SAP Data Services to improve data quality in their operational and analytical BI reporting.

Listen to Alliander N.V's story ›

A pathway traversing a densely wooded terrain offers an opportunity to discover the unexpected

Smart Grid Analytics

Explore what's required for a true self-healing smart grid, and discover SAP’s vision for a comprehensive, integrated smart grid analytics platform, powered by revolutionary in-memory technology.

Learn how planned solutions will support customer profiling, customer event analysis and handling, and grid-level analytics ›

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Solutions for Energy Retail

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  • Advanced Metering Infrastructure (AMI) for Utilities

    Get more accurate billing and analysis and improve service – by integrating customer meter data instantly with back-end systems.

    • Streamline operations and meter-data management
    • Support all customer-centric business processes, from billing through to analysis
    • Achieve bi-directional communication and control of smart meters
    More »

  • Customer Relationship Management and Billing for Utilities

    Optimise cash flow with our customer relationship management (CRM) and billing solution for utilities. Respond quickly to customer questions, avoid disputes and streamline collections.

    • Manage business procedures quickly and accurately
    • Implement processes that offer increased value to your operations and customers
    • Improve customer experiences
    More »

  • Financial Management of Utility Customers

    Improve customer service and satisfaction by providing your agents with the information they need to respond to questions, resolve disputes and streamline collections.

    • Gain a 360-degree view of each customer's account
    • Improve collections procedures
    • Optimise cash-flow processes

    Solution Brief: Financial Customer Care and Dispute Management

    More »

  • Energy Data Management in a Deregulated Market

    Streamline processes for metering and measuring load shapes, settling energy quantities, managing schedules and billing interval customers.

    • Optimise profile management
    • Improve synthetic profiling
    • Run complex billing and settlement processes
    More »

Find more SAP solution information. Lines of Business › Solutions ›