Serve the multi-channel customer

Offer your customers their choice in shopping – in-store, online, mobile and social networking.

  • Gain deep insight into your customer base
  • Build loyalty on a one-to-one basis
  • Deliver products designed around customer needs

Read Boonthavorn Ceramic Co. Ltd's story ›

Signs of marketing everywhere to entice consumers

Solutions for Customer Relationship Management

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  • Store and Point of Sale

    Deliver an in-store experience that meets your brand promise and motivates shoppers to buy.

    • Manage customer and cash handling at the point of sale
    • Boost customer satisfaction, sales and margin performance
    • Streamline inventory control
    • Let shoppers choose how they interact with your brand

    Al Batha: Improving the Customer Purchasing Experience

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  • E-Commerce

    Build customer loyalty and demand generation by turning the Internet into a powerful sales, marketing and service channel.

    • Help customers find the best products and services online
    • Provide targeted customer pricing with fast order creation
    • Deliver personalised product information with catalogue management

    Web Link: E-Commerce Software

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  • Customer Service Contact Centre

    Effectively manage your call centre's activities, while connecting with your entire business ecosystem.

    • Align call lists and scripts to support campaign activities
    • Connect your stores, franchises and customers over an array of devices
    • Coordinate call lists, scripts and promotions across all channels

    HSE24: Enhancing the Home Shopping Experience Web Link: Software for Your Customer Interaction Centre

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  • Multi-Channel Orders and Returns Management

    Provide your customers with multiple channels through which to purchase and return your products.

    • Empower your customers with more options
    • Enable order promising and inventory reservations for pickup
    • Turn returns management and reverse logistics into a competitive edge
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  • Customer Service Management

    Give your customers a higher, more consistent level of service with help from our retail sales software.

    • Resolve complaints and confirm entitlements in one step
    • Streamline help desk operations
    • Allocate staff to support call volume

    Web Link: Software for Services

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