SAP for Banking solutions help you meet the demands of today's challenging economy: increase top-line growth, reduce customer churn and increase customer satisfaction by delivering services and resolving customer issues promptly.

Our solutions enable you to fully integrate employee-related, customer-facing processes and successfully execute a customer-facing business strategy. You can:

• Give all customer-facing employees access to a 360-degree customer view, so they can deliver consistent information in real time across all channels
• Enable sales management to track, monitor and improve the performance of employees
• Deliver on business objectives by managing compensation plans for all customer-facing employees
• Create a consistent, positive multichannel customer experience and maximise service cross-selling and up-selling
• Ensure that you offer tailored products and services while meeting sales revenue and profit targets

Superior customer service is supported through applications such as SAP Customer Relationship Management (SAP CRM). To find out how this application supports your goals for delivering superior customer service, please complete the "Contact SAP" form and request information about industry solutions and CRM.