Increase automotive customer satisfaction, retention and market share with auto service software

Deliver superior and differentiated customer treatment by relying on our auto service software. We can help you streamline customer-oriented end-to-end processes – based on clear visibility and better insights throughout the customer and vehicle lifecycle. With our auto service software, you can:

  • Increase customer service satisfaction rates
  • Ensure customers' brand and dealer loyalty
  • Decrease costs, improve efficiency and profit
  • Optimise, control and manage all business processes

Read how Fahrzeug-Werke LUEG is gearing up performance by using SAP ›

Automotive workers assembling a vehicle, representing auto service software

Featured Resources

An automotive warehouse, representing auto service software

Ford: Enhancing
Customer Service

See how Ford enhances the quality of its customer service with improved parts planning and greater supply chain visibility. With SAP auto service software, the company ensures that the right parts are always available at the right time and place.

Read the customer story ›

Customers reviewing their car repair bill, representing auto service software

Fahrzeug-Werke LUEG

Find out how this major German auto dealership replaced its outdated legacy systems with an end-to-end solution: CARBON, based on SAP Dealer Business Management. The result: tighter integration, greater visibility, and faster processes – all achieved in record-breaking time.

Read the customer story ›

Salesman helping customer choose a vehicle later to be supported by auto service software

TVS Motor

See how SAP Product Lifecycle Management helped Hosur, India–based TVS Motor succeed in a highly competitive market by accelerating new product development.

Read the customer story ›

We can help.

Want to learn more about SAP for Automotive?

Solutions for Sales and Service Organisations

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  • Service Parts Management

    Ensure the availability of the right part at the right time. Manage service parts efficiently across planning, warehousing, ordering and delivery execution.

    • Increase service availability and delivery
    • Grow service revenue and margin
    • Satisfy customers and make service a key competitive differentiator
    • Boost profits with greater service parts and extended warehouse efficiency

    Overview Video: Service Parts Businesses Run Better with SAP

    More »

  • Dealer Business Management

    Turn your dealership into a customer-centric enterprise – building customers for life while maximising cash flow and profitability.

    • Grow your business by improving cash flow, profitability and customer loyalty
    • Sell more vehicles at better margins
    • Meet customer service expectations at every visit
    • Reduce inventory by ensuring the right parts are available for sale

    Fahrzeug-Werke LUEG: 360-Degree Visibility of Customer Data

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  • Vehicle Sales Management

    Align stakeholders to optimise vehicle sales management across the distribution chain by using SAP solutions for automotive
    supply chain.

    • Integrate channel partner stakeholders
    • Create full transparency throughout the distribution chain
    • Provide custom marketing reports based on holistic views of customers and vehicles

    Proton Edar: Improving Supply Chain Visibility

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  • After-Sales Support and Service

    Manage service requests and orders, returns, contract-based entitlements and SLAs, warranty claims, multichannel communications and post-sales offers.

    • Increase revenue while reducing the high cost of service
    • Connect service, sales and marketing
    • Get a clearer view of all relevant data to provide better customer service
    • Improve warranty claims processing efficiency

    Carnation Auto: Up to 20% Reduced Service Parts Inventory*

    More »

Find more SAP solution information. Lines of Business › Solutions ›


*All implementation results are for informational purposes only and the examples provided, while based on actual SAP customers' experiences, do not represent commitments or guarantees by SAP and/or its partners. Actual pricing, costs and implementation results may vary, based on customer-specific requirements and needs. The only warranties for SAP products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.