Explore Customer Stories

More than 100,000 customers of all sizes and in all industries are transforming their businesses with SAP solutions. To see how SAP is helping companies like yours run better, watch the best-run stories showcased here. Explore how other customers are generating more value with SAP products and services.

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Numerical Algorithms Group: A Holistic View of the Company›

Numerical Algorithms Group is a leader in providing mathematical and statistical software to companies worldwide. Examine how the company is using SAP Business ByDesign to integrate operations, enable transparency, and gain a holistic view of the company.
Pacific Coast Feather Co.: Targeting New Customers›

Pacific Coast Feather Company is the largest basic bedding company in North America, doing about $300 million in business. Learn how the company is using SAP solutions to target a new customer base, streamline its ordering processes, and provide better service.
Murray Energy: Customer Testimonial Video›

Learn how Murray Energy chose BAIO and BPC to support their legacy system which was no longer being supported which was a catalyst to look at the ERP system. With SAP the main goal was to get businesses on one platform. Murray Energy chose SAP because of SAP’s commitment to mining.
Smith Micro: Customer Testimonial Video›

Learn how Smith Micro develops and markets mobile software products & services with the use of SAP. With SAP, see how the company is increasing sales and how Smith Micro can buy other companies seamlessly adding them to their system, and manage a single system of their legacy books and reduce the cost of IT.
Pacific Drilling Customer Testimonial Video›

Learn how Pacific Drilling implemented SAP solution in 16 weeks. Pacific Drilling chose SAP for its trusted solution and built in best practices. The use of SAP was needed to be quicker, to make better decisions with more information and to prepare for growth. SAP delivers an IT system that is reliable and efficient.
Harvey Building Products: Customer Testimonial Video›

Learn how Harvey a wholesale distributor of building products and manufacturer of windows and doors chose SAP ERP / BAIO reporting tools to help better manage their business.
Life Is Good: Customer Testimonial Video›

Learn how SAP developed a platform for LIG to sustain growth of an optimistic company. LIG chose a system that had rules, business intelligence and processes embedded in the solution for no customisation. SAP has helped LIG to increase customer satisfaction, better ordering, delivering and prediction analytics.
T-Systems›

Get an inside look on why this major German information and communications technology provider swapped its established customer relationship management (CRM) software – with a 3,500-user base and wide range of functions – for SAP CRM. With fewer interfaces and less maintenance, operating costs fell by 15%.
Eureka Forbes›

See why Mumbai, India–headquartered Eureka Forbes – which sells water purification systems and vacuum cleaners – chose SAP Custom Development to create an online solution that would enable it to quicken information exchange and improve customer service.
Nuestro Queso Customer Testimonial Video›

Learn how the BAIO solution helped Nuestro Queso support their aggressive business plans and serve as a scalable platform as they prepared for rapid growth. Industry best practice package gives flexibility and inherent structure to merry all the pieces of their business in the ERP they have behind them
Fraport: Customer Testimonial Video›

Learn how Fraport was in need of system that is flexible, scalable and possibility to make changes and structure updates on their own and to reduce local installations. With SAP BOBJ Fraport has better control over their database, IT security and able to increase quality.
FRS Global: Customer Testimonial Video›

Learn how FRS global, international provider of regulatory & risk reporting solutions for the banking industry, uses SAP midmarket solutions to drive efficiency and easy to use end-to-end processes. Hear why the 350 employee company chose SAP Business All-in-One with integrated BI and CRM functionality and Duet
British Gas: Fueling Customer Loyalty with SAP CRM›

Follow this leading U.K. energy and services provider in a company-wide transformation as it breaks down information and process barriers to provide better service and better value to customers, using SAP CRM to power its vision and providing customer service agents with the tools they need to do more for customers.
Mieschke Hofmann und Partner: Improved Customer Data Management›

Mieschke Hofmann und Partner is a process consulting company focused on the automotive industry and is 75% Porsche-owned. MHP is striving attain a high level of excellence in customer relations. See how MHP uses SAP CRM to improve the quality of customer data and enhance customer support.
OCME: Rapid Deployment of SAP CRM Delivers Benefits Where They Count – To Customers›

Find out how this Italian specialist in the manufacture of packaging systems brought the SAP CRM rapid-deployment solution to its subsidiary in China. The software created transparency in the sales pipeline, a clear view of market demand, and the basis for productive and satisfying relationships with its customers.
Port of San Diego: Managing Complicated Business Areas›

The Port of the San Diego is a public sector agency with 600 employees. The Port manages the busy San Diego Harbor and administers and protects the public lands along San Diego Bay. Learn how the organisation is using SAP solutions to standardise processes, streamline efforts, and improve customer service.
Milestone AV Technologies Customer Testimonial Video›

Learn how Milestone a seller of projector and flat panel TV mounting solutions used SAP to bring more value to their company and the flexibility to meet their bus. Process objectives. SAP supports their international growth that are more relevant to bigger size companies with a 9 month implementation.
Cardinal Health›

See how Cardinal Health uses the customer interaction centre functionality within SAP Customer Relationship Management to support a “case management” approach to customer service, where episodes are never treated in isolation but as comprehensive interactions.
Capgemini Procurement Services Partner Testimonial Video›

Watch this video to learn how SAP and Capgemini Procurement Services work together to deliver value to Procurement organisations.
Longre Education Group›

Learn how the Longre Education Group used the on-demand SAP Business ByDesign solution to consolidate and integrate sales and CRM data. This provided the company with a single, real-time view of sales and customer-related information, more accurate forecasting, and the ability to identify new sales opportunities.
Ray Sigorta›

Learn how this leading Turkish insurance company approached its future growth by developing alternative distribution channels. By leveraging SAP customer relationship management (SAP CRM), the company integrated call-centre and Internet-based channels to effectively expand its marketing efforts.
Northern Kentucky University: Customer Testimonial Video›

Learn how NKU is using SAP to help create their students lifecycle management, helping their students make better decisions and enabling their web infrastructure. Learn how they were able to come under budget by 10% and stay use the SAP solution to deliver more than their original scope.
Sterling Planet Customer Testimonial Video ›

Learn why Sterling Planet, a sustainability pioneer and innovative supplier of renewable energy, energy efficiency and low-carbon solutions, chose SAP for Enterprise Support to help with their sustainability efforts and how SAP software gave Sterling executives a true picture of their customers and campaigns.
William Wrigley Jr. Co.: Simplified Sales and Marketing Analytics›

William Wrigley Jr. Co. is a family-owned business that produces Wrigley's Chewing Gum and has been expanding. Learn how this global business is using SAP solutions to implement a trade promotions management plan, create simple-to-use analytics for sales and marketing teams, and drive ROI through better planning.
Bentley Systems›

Find out how a leading software provider is improving customer service and increasing operational efficiency by relying on SAP CRM. Through its native integration with SAP ERP and highly intuitive user interface, SAP CRM is supporting integrated cross-departmental processes along with a broad set of business users.

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