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Royal Mail Group

Royal Mail Group enterprise system strategic decision support

At the end of 1999 Royal Mail Group initiated the Enterprise System Programme (ESP) to bring together all finance and HR systems into a single common platform of operation. The vision of the ESP is to manage Royal Mail Group from a single enterprise-wide system, accessible to all, using the latest web-based technology, which exceeds all current demands and provides flexibility for the future.

Royal Mail Group selected SAP.com as the ideal solution for ESP because it offered a single instance of R/3 ERP and would ensure that all finance related systems would be Euro compliant before 2002. Deloitte Consulting was selected because of its ability to provide a team of consultants able to form a joint project team with Royal Mail Group.

The strategic objectives of the project are:

  • To deploy innovative solutions in support of a holistic approach to strategic enterprise management which are consistent with Royal Mail Groups data management principles
  • To provide senior decision makers with the information, policies, processes and know how to make better informed, faster and more commercially minded decisions which add value to Royal Mail Group
  • To deliver the required statutory financial information and much of the financial information demanded by Postcomm
  • To provide a central repository of tactical and strategic data which is widely accessible and enables uniform but flexible decisions.

The SEM project started in April 2001 and is being carried out by a team of around 30 project team members (15 from Deloitte Consulting) with the balance from the client located in London.

The Activity Based Cost Management strand is concerned with implementing a series of strategic and tactical ABC models utilising SEM-BPS functionality along with the bridge to ABC Technologies Oros ABC tool.

The Business Planning and Simulation (SEM-BPS) strand is concerned with developing an integrated planning solution to enable rapid submission and consolidation of business unit plans.

The Business Consolidation (SEM-BCS) strands aim is to develop a solution for legal and management consolidation. Through integration with SEM-BPS the consolidated budget and five year rolling forecast will also be produced.

The Business Warehouse (BW) strand is concerned with delivering the data mart to support the SEM applications and provide an analytical reporting engine for the R/3 users.

The major benefit of the project is improved organisational decision making, particularly in the use of planning, costing and revenue information. This includes the ability to manage regulatory compliance and provide improved performance. The data will be available to all decision makers, will be highly transparent and of consistent quality.

The project will enable the centralisation and standardisation of business standards across business units leading to operating cost reductions and upper quartile performance. System decommissioning savings will also be substantial

"Areas where we are going to make benefits: we reduce the operating costs we've already got and also we are trying to improve processes. But the rest of the benefit comes from managing with better information and I don't put a value on that."

Roger Tabor
Royal Mail Group


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