Alongside the Microforums, SAP IT Update sessions will be taking place in the Plenary Atrium Room during the afternoon.
These sessions will focus on solutions for achieving:
- Operational excellence
- Greater agility
- Superior customer experience
- A platform for innovation
Individual sessions
13.15 CRM – Superior Customer Experience (session is repeated at 14.45 in the Exhibition)
Customer relationships are a strategic asset. Learn how a customer-centric business strategy can maximise customer lifetime value (return on relationship) by focusing on creating customer value, developing profitable long-term relationships with customers and delivering an exceptional customer experience across all customers’ touch points.
14.00 Business Objects: Kick Start your Business Intelligence
This session will help you maximise the value of your business information and data, bringing information democracy to your business intelligence. Including an introduction to the power of Business Objects business user solutions, with an overview of:
- Intelligent search and analysis
- Gaining insight for business decision making
- Easy to use business intelligence tools
14.45 CIO – Strategic IT (session repeated at 16.15 – see below)
IT organisations strive to deliver higher-value services and products that enable business innovation, while improving operational efficiency. Learn how your organisation could meet the challenges of transforming existing IT landscapes into business process platforms that empower users, deliver trusted information, enable adaptable processes and optimize IT operations.
15.30 Best People and Talent (session repeated at 16.15 in the Exhibition)
People and their skills are the engine for companies to enter new markets, launch new products, and expand service offerings. Learn how your organisation could reach strategic goals by increasing the skills base, closing leadership gaps, mobilising a global workforce and aligning talent to strategic objectives.
16.15 CIO - Strategic IT (repeated session)
IT organisations strive to deliver higher-value services and products that enable business innovation, while improving operational efficiency. Learn how your organisation could meet the challenges of transforming existing IT landscapes into business process platforms that empower users, deliver trusted information, enable adaptable processes and optimize IT operations.
17.00 COO – Resource Portfolio Management
All organisations big or small have to manage resources such as property portfolios, IT assets, capital investments, new product development or professional services. SAP RPM maximises portfolio value and helps organisations by directing resources & budget to only those activities that best deliver on business goals.