Ortak destek faaliyeti yürütebilmek için SAP iki farklı çalışma modeli önerir. Bu modeller bölgesel veya global olarak uygulanabilir.
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Business Models
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Cooperation
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Joint Business
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Service Deliverables
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Type 1: Deliver Consulting Packages
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Partner delivers consulting packages.
SAP provides back-office support and quality assurance. |
Partner charges the customer. Partner
pays according to license use or flat fee per package. |
Consulting packages:
- Application operations
- Data management and archiving
- Technical interface analysis
- SQL statement cache analysis
- Storage subsystem optimization
- System operations
- Technical optimization of customer programs
- Technical process optimization
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Type 2: Support Service Delivery Subcontracted
to Support Partner
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Partner delivers support services and
consulting packages |
SAP reimburses the partner per session,
package, consulting day, or message |
Support services:
- EarlyWatch Service
- GoingLive Services
Support consulting: - Assessments
- Reviews
- Storage subsystem optimization
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