İş ortaklığından sağlanacak faydaların optimize edilmesi amacıyla işbirliği ortak bazı hedefler ve ölçütlerle değerlendirilmelidir. Aşağıdaki tabloda SAP Kanal İş Ortaklığı güncel hedef ve ölçütleri belirtilmiştir:
|
Targets and Metrics
|
Value-Added Reseller (VAR)
|
Sales and Service Partner (SSP)
|
Application Service Provider (ASP)
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Independent Software Vendor (ISV)
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| New customers in SMB |
Required |
Required |
Required |
Required |
| New partners |
Optional |
Optional for SAP Business One Service Center partners |
Required |
Required |
| Projects/escalation |
Required |
Required |
Required |
Required |
| Qualified SMB solutions (mySAP All-in-One only) |
Required |
Required |
Required |
Required |
| Qualified support organization |
Required |
Required |
Required |
Required |
| Participation in knowledge transfer |
Required |
Required |
Required |
Required |
| License revenue with SAP |
Required |
Required |
Required |
Required |
| Status meetings |
Required |
Required |
Required |
Required |
| Marketing Activities |
Required |
Required |
Required |
Required |
| Customer satisfaction survey |
Required |
Required |
Required |
Required |
| Review of support and escalation processes |
Required |
If applicable |
If applicable |
If applicable |