SAP IT Service Desk Operation rapid-deployment solution

Run a world-class IT service center

Run an IT service center that can make a positive impact on your entire business. By providing your IT service desk team with the tools they need to improve their productivity and leverage industry standards and best practices, you can help your organization to evolve as its business needs change.

  • Automate IT processes to reduce operating costs
  • Streamline performance by using one system to manage IT and service level agreements
  • Boost customer satisfaction by analyzing and aligning performance with customer needs and desires


A call center benefitting from implementation the SAP IT Service Desk Operation rapid-deployment solution
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A report on a monitor showing dramatic improvements of IT service desk operation

IT Service Desk

Learn how you can improve the productivity of service desk agents by providing powerful tools and access to aggregated, high-value information.

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Incident and Problem Management

Learn how you can expedite incident resolution, improve your analytic capability, and increase agent performance and service transparency.

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Knowledge Article Management

Learn how you can leverage organizational knowledge to accelerate resolution responses and improve the productivity of newly hired support employees.

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Learn more about SAP Rapid Deployment solutions.

More Scope Items

Reporting and Monitoring

Explore how a simplified reporting and monitoring framework can help you improve the performance of your service desk team.

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