SAP SERVICE AND ASSET MANAGEMENT
REFERENCIAS DE CLIENTES
SAP Service and Asset Management ayuda a empresas de todo el mundo en las tareas de instalación, mantenimiento, reparación, descatalogación y eliminación de productos, equipos, activos e instalaciones.
Para obtener más información sobre las ventajas reales del uso de esta cartera de soluciones, lea nuestros casos prácticos y las historias de clientes:
Historias de clientes y casos prácticos destacados
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Mejora de la capacidad de respuesta y la flexibilidad del servicio, aumento de la eficacia
Bosch Thermotechnik GmbH, asociada con SAP, mejoró la gestión de los pedidos y el servicio para aumentar su ventaja competitiva. |
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Cómo satisfacer las expectativas con tecnología innovadora
Caterpillar Logistics trabajó en equipo con Ford y SAP para desarrollar una nueva aplicación para la gestión de cadenas de suministro de piezas de mantenimiento complejas. |
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Las acciones adecuadas en el momento adecuado, con las personas adecuadas y las herramientas adecuadas
Descubra por qué Strukton Rail adquirió la licencia de la solución SAP Service and Asset Management para consolidar la documentación del servicio en un único sistema que sus clientes pudieran consultar online. |
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Mejore y aumente la facilidad de las relaciones empresariales
Yaskawa Electric America, socia de SAP, maximiza el valor de sus interacciones con cada cliente para aumentar la satisfacción de éstos y aumentar los ingresos. |
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Date Published
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"SAP Service and Asset Management Customer Reference Book"
Customer Success Book, Date Published: 08/01/2007
Read the experiences of SAP customers of all types who are using the SAP Service and Asset Management solution to achieve success in service and service parts management. Gain insight from their experiences as to how your company can derive value from SAP Service and Asset Management today.
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AMD
ROI Case Studies, Date Published: 07/06/2006
Review how AMD, a U.S.-based, global provider of innovative microprocessor solutions for computing, communications, and consumer electronics markets, captured a 32% IRR on its SAP Customer Relationship Management investment. The firm is well equipped to continue realizing productivity and revenue enhancements. (CRM ROI Review, 2006)
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BOSCH Thermotechnik
Business Transformation Studies, Date Published: 29/05/2008
Learn how Bosch Thermotechnik, one of the largest suppliers of heating units and hot-water appliances in Europe, worked with Bosch Communication Center (BCC) to set up a call center using SAP Customer Relationship Management – achieving a 31% IRR in 2007.
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EnBW Energie Baden-Württemberg
Customer Success Stories , Date Published: 21/02/2007
Learn how EnBW Energie Baden-Württemberg of Germany established compliance with the IT Infrastructure Library for its service proceses – and achieved 80% resolution of service requests during initial calls of help-desk responses by implementing the SAP Service and Asset Management solution with single point of contact.
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Francotyp Postalia
Business Transformation Studies, Date Published: 08/03/2007
Learn how this manufacturer of specialized mail-related machinery increased after-sales revenue, defended its dominant market share, and further enhanced high standards for customer service. By implementing customer management relationship software from SAP, the firm secured its competitive edge.
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Jebsen & Jessen Marketing
Customer Success Stories , Date Published: 30/04/2008
Read how this Asian wholesale distributor of consumer electronics products added value for customers by offering servicing and warranty management services. To handle heavy servicing requests, the firm developed a solution based on enterprise service-oriented architecture powered by the SAP NetWeaver technology platform.
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Lennox International
Business Transformation Studies, Date Published: 29/12/2006
Learn how SAP Customer Relationship Management is helping this global provider of climate control solutions to enhance customer service and increase market share. Through interaction center functionality, SAP CRM provides Lennox agents with the customer visibility necessary for offering tailored customer service.
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Marin Municipal Water District
Business Transformation Studies, Date Published: 28/08/2008
Read how Marin Municipal Water implemented solutions from SAP for Public Sector and SAP for Utilities to help ensure the water district's fiscal and environmental vitality for future generations. With the new software, it gained access to real-time information as well as integrated business processes and data.
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Rasselstein
Customer Success Stories , Date Published: 22/07/2008
Learn how this German tinplate producer increased productivity and efficiency by implementing SAP Customer Relationship Management. Gaining a 360-degree view of the customer and standardizing and simplifying customer-facing processes allowed Rasselstein to address customer complaints more effectively.
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Schumacher Elevator Company
Business Transformation Studies, Date Published: 14/11/2006
Discover how SAP Business Suite applications opened the doors to improved business processes for Schumacher Elevator Company – enabling the company to improve customer service, run operations more efficiently, and gain an infrastructure for Web-enabling critical aspects of its business.
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