Make the most of daily customer interactions – drive revenue with real-time offers that work

Drive service revenue with relevant cross-sell and up-sell offers, product and service bundles, and the renewal of your most profitable services contracts, integrated across interaction channels.

  • Prompt agents with real-time, context-sensitive offers
  • Ensure consistent offers across all interaction channels
  • Use analytics to propose profitable support options
  • Bundle products and services for more share-of-wallet
  • Get insight to combat competitive counter offers
  • Improve cross-sell and up-sell revenue
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Boost Revenue with Real-Time Offer Management

Transform your customer service organization from a cost center into a revenue-generator. How? By making the most of your daily customer interactions and using insights to identify opportunities. See how you can rely on our solutions to help you deliver relevant cross-sell and up-sell offers in real time.

Loyal customers at a Chinatrust ATM

Chinatrust: Increased Conversion Rates by 22%*

Read how Chinatrust Commercial Bank in the Philippines is using SAP Customer Relationship Management and SAP Business Communications Management to deliver exceptional customer service – and leverage them for cross-sell opportunities. The company's average conversion rate is up 22%, and it has virtually eliminated abandoned calls.*

Customer service representatives describing solutions

Managing a Service Business

A key concern for many service organizations is offering services that meet customer needs while maintaining profitability. Learn how you can drive profitability by effectively selling and managing various types of service offers.

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Solutions for Service

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*All implementation results are for informational purposes only and the examples provided while based on actual SAP customers' experiences do not represent commitments or guarantees by SAP and/or its partners. Actual pricing, costs, and implementation results may vary, based on customer-specific requirements and needs. The only warranties for SAP products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.