Resolve customer service problems faster – and build loyalty

Enhance customer satisfaction by bringing the right resources, knowledge, and information to any point of interaction: contact center, field, self-service, e-mail, or social media.

  • Resolve issues quickly with automated suggestions
  • Route service issues to the right staff in real time
  • Assign resources by skills, availability, and location
  • Get a 360-degree view of your customers
  • Access orders, financials, and inventory in real time
  • Improve first contact resolution rate
  • Reduce average call handling time
Providing great customer service and building loyalty
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Contact center agents resolving customer service problems

Get the Most from Your Interaction Center

Make every interaction count by providing agents with real-time access to all relevant customer information – customer history, contact details, answers to questions, and more. SAP offers a plug-in providing instant telephony.

Yaskawa customer service rep resolving customer problems quickly

Yaskawa International: Delighting Customers

See how Yaskawa is wowing customers by resolving problems quickly. Customer representatives can see a complete view of each customer – and track an issue from request right through to resolution.

IDC's Contact Center of the Future

Tour IDC's Contact Center of the Future

Take a quick tour of the contact center of the future, courtesy of IDC. This multimedia tool, featuring IDC CRM analyst Mary Wardley, illustrates how organizations in various industries will leverage all their resources to interact with and service their customers.

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Solutions for Service

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