E-Service

Provide an easy-to-use, proactive, and helpful online experience for customers with e-service software

Empower customers to research and resolve issues while driving traffic to a lower-cost online channel with our e-service solutions. Provide your customers with first-class service by offering live chat and call-me-back options – so customers never have to sit on hold while waiting for assistance.

  • Enable finger-tip knowledge base, including solutions to known issues, reviews, and FAQs
  • Give customers the ability to initiate service requests
  • Allow customers to request a service appointment timeslot
  • Connect customers to community forums
Woman shopping on her computer, guided through the process by e-service solutions
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What's Included

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