SAP Business Communications Management

Set yourself apart with superior customer service – with our contact center communication solution

Improve your customer service and fulfill customer expectations with help from our solution for contact center communications management. Give your customers the speedy, reliable, and consistent customer service – delivered through multiple contact channels – which they demand.

  • Improve service responsiveness and consistency with our multi-channel contact center solution
  • Increase the efficiency of your contact center activities
  • Connect all sites and employees within a single communications solution
  • Monitor and adapt your contact center operations in real time
  • Leverage expertise from office and mobile workers for effective, efficient service
  • Lower total cost of ownership – delighting your customers
Call center rep signifying SAP Business Communications Management software
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Featured Resources

Runner winning a race

SAP BCM Receives Frost & Sullivan Award

Frost & Sullivan has researched how best-in-class companies worldwide manage growth, innovation and leadership. Based on these findings, Frost & Sullivan is proud to present the 2012 North American Customer Value Enhancement Award in Contact Center Systems to SAP BCM.

Agent handling a customer inquiry

Aberdeen Report: Agent Desktop Optimization

On average, 26% of agent time is spent looking for relevant data across different systems during each customer contact. This Aberdeen report reveals business processes and technologies that top performing businesses use to empower agents with relevant and timely information through their desktop.

Co-workers discussing issue

Frost & Sullivan: Cost Savings Opportunity for SAP Customers

Companies with contact center operations are often looking for ways to deliver better customer service at lower costs. This paper explores the benefits of SAP BCM, specifically its total cost of ownership (TCO) versus other similar solutions, and reviews four use case scenarios.

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