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• "SAP ERP Financials" (PDF, 158 KB) -- Learn how SAP ERP Financials can enable short-term profitability and long-term value -- helping you to manage financial processes more efficiently, facilitate collaboration, and reduce transaction costs while you strengthen relationships with investors.
• "SAP for High Tech: Strategies for Success for Semiconductor Companies" (PDF, 1.2 MB) -- Learn what industry experts say about the strategies that semiconductor manufacturers can use for enterprise management, innovation, and cross-enterprise visibility.
• "SAP for High Tech: Strategies for Success for Original Equipment Manufacturers" (PDF, 1.1 KB) Find out how industry experts assess new technologies, industry best practices, and strategies for success for high tech OEMs. Discover how SAP for High Tech solutions fulfill analysts' recommendations and meets the industry's needs.
• "SAP xApp Product Definition for the High-Tech Industry" (PDF, 356 KB) -- Find out how the SAP xApp Product Definition packaged composite application ties product definition processes together in a single, flexible application, enabling you to reduce time to market without increasing risk or technology needs.

Solution Briefs

• "Environmental Compliance for High-Tech Manufacturers" (PDF, 252 KB) -- Find out how the SAP solution for environmental compliance simplifies regulatory compliance and integrates your compliance processes.
• "Channel Management for Semiconductor Companies" (PDF, 153 KB) -- Read about the modular solution that helps midsize semiconductor and component manufacturers boost sales efficiency, maximizing return on investment in direct or indirect channels.
• "Demand and Supply Planning for High Tech" (PDF, 155 KB) -- Read about the modular solution that enables OEMs to move their service organizations from cost centers to profitable businesses -- driving revenue and competitive advantage through increased customer loyalty while reducing the cost of service and repair.
• "Enterprise Management and Support" (PDF, 160 KB) -- Learn how high tech manufacturers can leverage the functionality of SAP ERP in a tailored enterprise resource planning solution that can be implemented in weeks, at a predictable cost and time to value.
• "Gain Competitive Advantage with Enterprise Services Architecture" (PDF, 239 KB) -- Read about the Enterprise Services Architecture Adoption Program, a set of logical steps to an IT architecture that can respond to changing business requirements.
• "Global Solutions Without Boundaries" (PDF, 201 KB) -- Explore how SAP technology helps customers, business partners, and suppliers -- across time zones -- get the information they need, when they need it, in the right language.
• "High-Tech Enterprise Management" (PDF, 96 KB) -- Read about how you can improve operational efficiency -- and harness SAP's powerful enterprise resource planning functionality -- in a modular package designed for midsize high tech manufacturers.
• "SAP Business Package for RosettaNet" (PDF, 152 KB) -- Learn how to enable seamless business-to-business communication across the global supply chain with a comprehensive, out-of-the-box solution that supports RosettaNet open standards.
• "SAP Design Registration: Making the Most of Every Opportunity" (PDF, 75 KB) -- Learn how semiconductor and high tech component manufacturers can successfully pursue design-win opportunities by streamlining the design registration process.
• "SAP Global Trade Services" (PDF, 791 KB) -- Explore how SAP Global Trade Services helps you manage the complexities of international trade by streamlining complex import and export processes -- helping to ensure regulatory compliance, expedite customs clearance, and mitigate the financial risk of global transactions.
• "SAP Service and Asset Management" (PDF, 152 KB) -- Discover how SAP Service and Asset Management can help you improve service efficiency and productivity, reduce service and maintenance costs, and maximize return on assets.
• "Cost and Quotation Management for High-Tech Companies" (PDF, 207 KB) -- Discover the value of SAP xCQM in high tech manufacturing. The packaged composite application provides timely access to information -- and the transparency and accuracy needed to win more profitable deals, increase margins, and turn around quotes faster.
• "Service Management for High-Tech OEMs" (PDF, 150 KB) -- Explore how you can deliver superior customer service using SAP's scalable, easy-to-install solution for high tech OEMs with complex service management requirements and customer needs.
• "Supplier Relationship Management for the High Tech Industry" (PDF, 79 KB) -- Explore how SAP SRM draws on SAP and non-SAP resources to enable the kind of visibility and processes that improve relationships and business across the supply chain.

White Papers

• "Adaptive Manufacturing: Enabling the Lean Six Sigma Enterprise" (PDF, 281 KB) -- Learn how you can use SAP solutions to address the causes of variability and better manage exceptions, while leveraging lean manufacturing and Six Sigma best practices.
• "New Product Development and Introduction" (PDF, 466 KB) -- Explore how staying competitive means that companies must focus resources on NPDI, requiring a successful portfolio strategy, effective product management, and functional execution.
• "Profitable-to-Promise: The Next Step in the Evolution of Order Promising" (PDF, 92 KB) -- Learn how profitable-to-promise capabilities enable enterprises to determine the profitability of individual orders by integrating supply chain management and customer relationship management processes with financial data.
• "The Adaptive Business Network in High-Tech Industries" (PDF, 231 KB) -- Learn about SAP's vision of the adaptive business network, a set of concepts, business strategies, and capabilities that enable you to respond to changes in your business.

Customer Relationship Management Initiatives

• "Connecting Mobile Sales Teams to 'Business Central'" (PDF, 91 KB) -- Discover how you can ensure that your mobile sales force is always connected with your critical business processes and information in real time, regardless of location.
• "Interaction Center Management" (PDF, 96 KB) -- Read about the capabilities and tools that SAP Customer Relationship Management provides to handle inbound or outbound services through multiple channels on a single business platform.
• "SAP CRM - Sales" (PDF, 108 KB) -- Learn how to leverage the sales capabilities of SAP Customer Relationship Management to shorten sales cycles, increase revenues, maximize the productivity of your sales team, and optimize all sales channels.
• "SAP CRM - Marketing" (PDF, 156 KB) -- Learn how SAP Customer Relationship Management supports planning, campaign automation and optimization, e-marketing, analytics, customer segmentation, lead management, and trade promotion management.

Analyst Reports and Related Information

• "Benefits of a Customer-Focused Interaction Center" (PDF, 145 KB) -- Explore a new model of customer interaction via a technology-based interaction center, as well as key considerations for an interaction center strategy. IDC (May 2004)
• "Building the Lean Extended Enterprise Through Adaptive Supply Chain Networks" (PDF, 1.4 MB) -- Learn about specific actions that you can take to achieve the benefits of the extended lean enterprise. Center for Excellence in Operations (2004)
• "CRM Extends Its Reach into Channel Sales Management" (PDF, 160 KB) -- Read about the evolution of customer relationship management into channel management, the value of channel management, and the prerequisites for success. IDC (October 2004)
• "Enabling Gold Medal Service" (PDF, 3.0 MB) -- Discover how integrated systems that automate tasks, track performance, and drive rapid intervention can satisfy the demands of service management. ARC Advisory Group (August 2004)
• "SAP Enables Datasensor's 'Good to Great' Lean Transformation" (PDF, 691 KB) -- Discover how Datasensor used SAP All-in-One to implement its patented Dyban method of lean manufacturing -- enabling the company to progressively reduced annual expenses, saving €1.6 million in 2004 alone. ARC Advisory Group (January 2006)
• "SAP NetWeaver at Check Point Software Technologies" (PDF, 116 KB), United States -- Read how this vendor gave its sales force access to information in SAP solutions and other applications by deploying the SAP NetWeaver platform and an internal sales portal -- reducing administrative and technology costs. IDC (2003)
• "World Class Manufacturing Report 2005" (PDF, 2.1 MB) -- Read the results of recent industry research on the current understanding of lean manufacturing principles by U.S. manufacturers, their use of lean processes, the perceived business drivers, as well as lessons learned and future plans. The Manufacturer (2005)