Every company, including yours, has compelling strategic and tactical reasons to deliver high-quality, highly efficient service. While circumstances may be unique to each company, strategic and tactical challenges tend to include the following:

Faced with these challenges, you may ask "How quickly can I get it done?" Good news – it's never been easier to implement a service optimization solution to address all facets of operation – including forecasting, planning, execution, and analysis.

The SAP Workforce Scheduling and Optimization application by ClickSoftware helps your service organization run at optimal efficiency: from demand forecasting and workforce shift planning to real-time optimized scheduling, mobile workforce management, and business analytics. The solution helps ensure that your service organization meets objectives and commitments smoothly and efficiently.

Key Features

SAP Workforce Scheduling and Optimization enables intelligent decision making across your organization – eliminating guesswork and inefficiency in service delivery in these processes:

• Demand forecasting – How much work is likely to arrive? When? Where?
• Capacity planning – What should the size and skill mix of the workforce be in each location and timeframe?
• Tactical resource planning – Who will be available (not in training or on vacation) to do the work when it arrives?
• Rostering – What is the ideal allocation of resources to shifts, to best meet the anticipated workload?
• Scheduling – How do we optimally allocate resources to work while considering skills, parts, service-level commitments, location, and customer preferences?
• Execution – How do we respond, in real-time, to events in the field (such as traffic jams, cancellations, and emergency calls)?
• Analysis – How are we performing? Where are the problem areas? What can we do to improve?

Business Benefits

With the SAP Workforce Scheduling and Optimization application, optimization isn't just about automating workflows – it's about viewing service as a broader strategic weapon. Gain a quantum leap in efficient, effective, measurable improvements in key performance indicators within your organization. You gain these benefits:

Improved control and visibility Reduced costs Increased revenues

Provide accurate visibility of workload and capacity across your organization Apply consistent decision making throughout your organization Centralize planning, scheduling, and dispatching operations Decrease time spent on scheduling Improve resource productivity Reduce mileage Reduce overtime Make optimal use of subcontractors Eliminate penalties due to missed service level agreements Service more customers every week Improve customer loyalty Get the job done on time, the first time, every time Promise reliable, narrow appointment time windows