The increasing complexity of today's IT environments challenges most organizations in managing their software applications. Organizations can lose a lot in the long run if they cannot properly test application performance in preproduction stages, identify problems before they affect users, or properly evaluate application service-level agreements (SLAs). Here are just some challenges:

Strategic Challenges	Tactical Challenges
Lost revenue opportunities	Inability to identify and solve issues before it affects users
Decreased customer and employee satisfaction levels	Increased complexity of applications and network traffic
Impact on brand reputation	Difficulty in measuring SLAs around application performance

Faced with these challenges, you may ask how you can manage your IT infrastructure better. Good news – it's never been easier to implement a market-leading solution for real-time, application-performance monitoring with the SAP Extended Diagnostics application by CA Wily.

SAP Extended Diagnostics helps your organization detect and triage application issues proactively – before SLAs are breeched and users are affected. With SAP Extended Diagnostics, it is easier than ever to measure IT service levels, customer experience, and the associated impact on business revenue.

With SAP Extended Diagnostics, you can manage IT applications proactively – and reduce customer and employee dissatisfaction, while improving IT output and business benefits.

Benefits of SAP Extended Diagnostics

You gain these benefits using the SAP Extended Diagnostics application:

• Comprehensive solution
  • Gain patented, low-overhead instrumentation technology
  • Acquire deep visibility into complex production environments
  • Manage complex service-oriented architecture (SOA) and virtualized environments
  • Gain platform independence
• Reduce negative impact of application failures
  • Understand users' experiences of software usage
  • Identify poorly performing transactions
  • Evaluate the business impact
• Increase IT productivity
  • Detect and triage issues proactively
  • Decrease the average time to repair problems
  • Measure SLAs
• Real-time monitoring
  • Monitor transactions as they happen
  • Detect issues before users are affected
  • Gather and report key service-level metrics
  • Access customized reports for both technical or nontechnical audiences
• Reduced costs
  • Decrease time spent on identifying issues
  • Improve IT resource productivity
  • Eliminate penalties due to missed SLAs
• Increased revenues
  • Reduce customer complaints
  • Improve customer and employee loyalty
  • Promise reliable application performance

With SAP Extended Diagnostics, application performance management is a proactive set of measures that help improve service levels, reduce exceptions, and increase effectiveness of IT resources – while keeping customers satisfied.