SAP Service and Asset Management
Managing Service Delivery, Service Parts, and Asset Maintenance and Performance
Are you looking for ways to boost profits, reduce the cost of service and repair, avoid equipment downtime, and optimize the use of assets? If so, your next step is fully connecting customer services and asset management with the rest of your business.
If you are a manufacturer, third-party service provider, or utility or telecommunications provider – or if your business is asset-intensive – SAP can help you improve service delivery and better your maintain assets.
The SAP Service and Asset Management solution supports service management, service parts management, and enterprise asset management. Plus, SAP BusinessObjects solutions can help you optimize business performance.
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Transform your after sales service business into a profit center by aligning processes and systems to create complete visibility and control – inside your organization and across the service network.
SAP Service and Asset Management helps your company manage end-to-end service operations, enabling you to develop, market, sell, and deliver more profitable service offerings.
The solution provides software features and functions to support key service management processes, including:
Key Business Benefits of Service Management
With SAP Service and Asset Management, you can:
- Boost service revenue with closed-loop marketing and sales by analyzing the installed base, driving marketing campaigns, and turning leads into new contracts
- Increase customer satisfaction by providing a differentiated customer service experience across multiple channels
- Reduce operational costs by giving your service team unified access to customer-facing processes and information
Learn More
 Operational excellence: Delivering efficient after-sales service
"Delivering Efficient After-Sales Service" (PDF)
SAP CRM services: Delivering customer value, growing service profits
SAP ERP sales: Creating the highest level of customer satisfaction
Are you planning to optimize after-sales service parts planning, sourcing, and distribution to increase customer satisfaction and profitability?
SAP software for service parts management – which includes key components of SAP CRM, SAP ERP, and SAP SCM – enables you to reduce your investment in service spare parts while ensuring that you have the right parts in the right place at the right time.
Comprehensive features and functions support:
Key Business Benefits of Service Parts Management
SAP Service and Asset Management enables you to:
- Make sure that the right parts are at the right place at the right time
- Reduce inventory levels and stock-outs
- Improve service levels
- Increase parts revenue and profit
- Synchronize parts planning, warehousing, and fulfillment processes
- Reduce supply chain and inventory costs
- Respond quickly to customer requirements
- Run efficient warehouse operations
- Optimize reverse logistics processes
Learn More
"Service Parts Management: Make an Immediate Impact on Your Bottom Line" (PDF); Log-in required
"Caterpillar Logistics Services: Reduced Costs, Improved Service" (video)
The SAP Service and Asset Management solution supports organizations in efficiently managing enterprise assets. Its end-to-end, integrated functionality can help you reduce operating costs, better manage capital expenditures, and improve asset utilization – from installation to maintenance, repair, and decommission.
The solution provides software features and functions to support key enterprise asset management processes, including:
- Investment planning and asset specification and design
- Procurement and asset construction, installation, and implementation
- Maintenance and operations management
- Decommissioning and disposal
Key Business Benefits of Enterprise Asset Management
SAP Service and Asset Management enables you to:
- Manage physical assets from purchase to end of life
- Experience real-time visibility of asset performance and maintenance
- Boost revenue by managing service more efficiently
- Improve efficiency with integrated project management and centralized information management
- Maximize investment by controlling specifications procurement
- Improve financial reporting and analysis by capturing all service, maintenance,
- and repair revenues
- Increase production through improved procurement practices and better maintenance management
Learn More
Manufacturing: High-performing assets
"Enterprise Asst Management: Maximize Return on Assets with an End-to-End Solution" (PDF)
"Enterprise Risk Management: Keeping People, Assets, and the Environment Safe" (PDF)
Log-in required
If you are responsible for the operational and financial aspects of running an after-sales service organization, consider offerings from the SAP BusinessObjects portfolio – solutions designed to help you optimize business performance by connecting people, information, and businesses across your entire service network.
SAP BusinessObjects solutions complement core SAP Service and Asset Management software with applications and tools to:
- Monitor and improve service-specific key performance indicators
- Analyze customer requirements
- Evaluate technical and business information
- Enable and simplify access to management information
- Consolidate information coming from different sources
SAP BusinessObjects solutions can help you define your business strategy, close the gap between strategy and execution, and balance risk and profitability. The portfolio includes:
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