SAP Service and Asset Management is helping enterprises around the world install, maintain, repair, decommission, and dispose of products, equipment, assets, and facilities.

Read these customer successes to find out more about how organizations are growing service revenues, improving service efficiency, and optimizing equipment reliability:

INCREASING IRR STRATEGICALLY (I) Adobe Systems implemented our SAP CRM to reduce costs, redevelop processes, and improve productivity at its North American customer care center. Read this executive summary (PDF).		INCREASING IRR STRATEGICALLY (II) With SAP CRM, Adobe Systems integrated innovative technology to drive strategy, leverage data, increase ROI, and improve customer service. Read this report (PDF).

BUILDING CLIENT RELATIONSHIPS THROUGH INTEGRATION AMD selected SAP CRM to integrate its marketing and solutions services. As a result, it has improved customer service and increased revenues. Read more (PDF).		REDUCING INVENTORY, IMPROVING PRODUCTIVITY Caterpillar teamed with Ford and SAP to develop a service-parts management application that supports global operations and replaces legacy systems. Learn more (PDF).

Showing 1-10 of 20 Page: 10 assets per page 20 assets per page 50 assets per page 100 assets per page   1 2  Industry:  All Industries Aerospace and Defense Automotive Chemicals Consumer Products Engineering, Construction and Operations High Tech Industrial Machinery and Components Insurance Oil and Gas Professional Services Public Sector Telecommunications Utilities SAP for Travel & Logistics Services   Asset Type:  All Asset Types Customer Success Stories Case Studies ROI Case Studies Customer Success Profile Customer Success Book    Title   Asset Type  Adobe Systems Consider how Adobe System's North American customer care center (CCC) will capture 16% IRR through 2008 with its investment in the mySAP Customer Relationship Management application -- and will reduce costs by $1 million per year from higher productivity due to revamped CCC processes.        Adobe Systems: ROI Executive Summary (562 KB)      Adobe Systems: ROI Full Report (868 KB) ROI Case Studies AMD Review how AMD, a U.S.-based, global provider of innovative microprocessor solutions for computing, communications, and consumer electronics markets, captured a 32% IRR on its SAP Customer Relationship Management investment. The firm is well equipped to continue realizing productivity and revenue enhancements.        AMD (365 KB) ROI Case Studies Avaya GlobalConnect Read how this global provider of communications solutions used SAP customer relationship management (CRM) software to improve service delivery -- resulting in improved service for channel partners, enhanced customer service and satisfaction, a sharper competitive edge, and 129% internal rate of return (IRR) after two years.       Avaya GlobalConnect (103 KB) Customer Success Stories Avid Technology Read why Avid chose the SAP Customer Relationship Management application to build more profitable customer relationships -- and how SAP CRM helped Avid fuse software into one user interface that enables customer-facing personnel to track leads, measure campaign effectiveness, and view customer data.       Avid Technology (303 KB) Customer Success Stories Caterpillar Logistics Services Read why Caterpillar Logistics Services joined forces with Ford Motor Company and SAP to develop a powerful application for managing service parts. Now part of the SAP Service and Asset Management solution, this application is helping SAP provide customers with cutting-edge solutions.       Caterpillar Logistics Services (288 KB) Customer Success Stories Daikin AC Spain Follow the story of this leading manufacturer of air-conditioning systems and its desire to improve customer service – giving customers access to information online. Daikin's successful history with SAP made the SAP Customer Relationship Management application a natural choice to improve customer service.       Daikin AC Spain (384 KB) Customer Success Stories Deutsche Post World Net Learn how Deutsche Post World Net uses the SAP xApp Mobile Asset Management composite application to monitor service activities, with faster reaction to customer needs, and end-to-end integration -- from ordering services to sending invoices.       Deutsche Post World Net (246 KB) Customer Success Profile EnBW Energie Baden-Württemberg Learn how EnBW Energie Baden-Württemberg of Germany established compliance with the IT Infrastructure Library for its service processes -- and achieved 80% resolution of service requests during initial calls of help-desk responses by implementing the SAP Service and Asset Management solution with single point of contact.       EnBW Energie Baden-Württemberg  (185 KB) Customer Success Stories Fabio Perini Learn how Fabio Perini, a leading global producer of tissue-converting machinery for products like kitchen towels, uses customer relationship management (CRM) software from SAP to drive its eight manufacturing units, 14 sales organizations, 3,000 customers, 120-person sales force and 200-person service team.       Fabio Perini (85 KB) Customer Success Stories Fraport Read how this German airport management company used the SAP xApp Mobile Asset Management composite application to improve airport security by improving data quality and reliability, creating new reporting options for malfunctions and product working life, and reducing time needed for maintenance.        Fraport (113 KB) Customer Success Stories Showing 1-10 of 20 Page: 10 assets per page 20 assets per page 50 assets per page 100 assets per page   1 2