Quality Management at SAP
Three ISO-Certified Systems Manage Quality Across SAP
SAP has developed and implemented three quality management systems certified according to ISO 9001:
- SAP Global Development – Ensures that SAP solutions meet the highest possible standards
- SAP Active Global Support – Provides tailored services to maintain the quality of installed solutions
- SAP IT – Ensures the stability and quality of SAP's internal IT infrastructure; in addition, SAP IT is certified according to the requirements specified in ISO 27001:2005
Each system defines standardized, certified processes for its domain. And use of a system enables employees to share and apply best practices within their domain.
These three quality management systems merge their common information (management review, document control, record control, audits, corrective and preventive action, and personnel development), thereby ensuring the consistent application of this information across SAP.
The current ISO certificates for SAP's three quality management systems are available online.
For more information about quality management at SAP, please read about our quality vision, mission, and policy.