According to Inside Access – your free, 24/7, on-demand resource for the very best of content, including Webcasts, thought leadership papers, solution details, and more – your peers interested in customer relationship management have made the following items the most popular downloads: (Log-in required.)

• The SCM Road Map to a Responsive Supply Network (Webcast) – Listen to a discussion of how globalization provides great opportunities for cost reduction and increased margins – and also introduces network complexity and increased risk to customer service. Find out how SAP Business Suite enables companies with fluctuating demand and high product complexity to sense and respond to demand and supply dynamics across a globally distributed environment.
• Hershey Foods: Sweet Results with SAP Demand Planning (Webcast) – Learn how Hershey partnered with Accenture to redesign the company's demand planning process, maximizing sales by improving forecasting efficiency. See how the team implemented the SAP Demand Planning application, enabling planners to produce accurate customer-item-specific forecasts with minimal effort.
• Supply Chain Collaboration: The Key to Success in a Global Economy (PDF) – Learn how you can transform traditional supply chains from linear, sequential processes into adaptive supply chain networks. These networks can help you enhance supply network visibility and collaborate more effectively – through lower risk and costs and streamlined supply, manufacturing, and distribution operations.
• Aberdeen Process Industries Supply Chain Research Report (PDF) – Consider why companies should evaluate operations and supporting technology to ensure centralization of key supply chain elements, complete visibility for usage of manufacturing capacity and distribution efficiencies, frequent inventory policy, and a closed-loop planning and execution technology framework.