SAP's support for an employee interaction center is one of the building blocks of our HCM service-delivery offering. With the SAP ERP application, you can streamline and standardize the provision of HR processes and services through a centralized delivery channel or shared-services organization.

The employee interaction center software available with SAP ERP helps you deliver information and resources to the desktops of HR staff members. Your staff can:

• Access HR master data
• Manage contacts
• Conduct knowledge searches
• Review employee interaction history

Plus, SAP ERP software provides an intuitive Web-based user interface with decision-support tools and interaction functions that expedite processing and resolution.