Experience firsthand the features, functionality, and benefits of SAP Customer Relationship Management (SAP CRM). These brief, user-friendly demos show how SAP CRM performs in a real-world environment:

SAP CRM: Deliver Superior Customer Service

Learn how SAP CRM enables you to solve customer problems on the first call, understand customer entitlements and deliver the right level of service, and transform service from a cost center to a profit center.

Watch the SAP CRM demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP CRM: Enabling Customer-Loyalty Management

See how SAP CRM enables you to manage loyalty programs, memberships, and rewards; empower customers to interact with you across multiple channels, including the Web and call center; benefit from integrated, end-to-end loyalty-management capabilities; and enhance the customer experience to improve customer retention.

Watch the SAP CRM demo now or log in to save it for viewing later:

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP CRM: Improving Order Management

Find out how SAP CRM enables your sales staff to create sales orders, check product availability in real-time, and change orders on-the-fly – so you can drive effective sales processes, respond to changing customer needs, and achieve a faster time to value.

Watch the SAP CRM demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP CRM: Increasing the Transparency of Your Revenue Pipeline

See how SAP CRM enables you to perform target-to-date analysis, simulate changes to opportunities, analyze the pipeline by sales stage, monitor changes in the sales pipeline, access informative sales dashboards, and optimize pipeline performance management.

Watch the SAP CRM demo now or log in to save it for viewing later:

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP CRM: Optimize Channel Marketing Funding

See how SAP CRM allows you to manage and analyze channel marketing fund programs such as market development fund or co-op programs. You have the tools you need to comply with financial regulations, drive demand for your products and services, and optimize the effectiveness of your channel marketing.

Watch the SAP CRM demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP CRM: Enable Marketing Success

Explore how SAP CRM allows you to analyze marketing activities, create and schedule campaigns, manage workflows and segmentation, develop e-mail promotions, perform lead management, and monitor performance.

Watch the SAP CRM demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP BusinessObjects Software: Turning Insight into Action for Trade Promotion Effectiveness

Discover how SAP BusinessObjects software enables you to monitor sales, track customer profitability, and analyze sales and promotions for business success.

Watch the SAP BusinessObjects software demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

SAP IT Service Management: Improving the Quality of IT Service While Reducing Costs

Explore how SAP IT Service Management enables you to manage IT service desk teams and processes, handle IT service calls, access a knowledge base and share knowledge, and quickly resolve technical problems.

Watch the SAP IT Service Management demo now or log in to save it for viewing later:

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)

Delivering Efficient After-Sales Service

Examine how integrated software from SAP can allow you to align after-sales service operations, reduce the overall cost of service, improve customer satisfaction, and maximize revenue and profitability.

Watch the Delivering Efficient After-Sales Service demo now or log in to save it for viewing later.

• WMV format (Windows)
• MP4 format (Mac, iTunes, iPod)
• MP3 format (audio only)