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SAP CUSTOMER RELATIONSHIP MANAGEMENT

CUSTOMER REFERENCES

How much value can you generate by offering customer-focused products and services and by implementing customer-centric processes that result in lasting relationships? Our ROI reports show you the substantial financial benefits that companies realize when they implement the SAP Customer Relationship Management (SAP CRM) application.

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"Business Value Analysis of mySAP CRM on BlackBerry at SAP America" 
ROI Case Studies  
Find out how SAP America helped its field sales force increase effectiveness by synchronizing their BlackBerrys to customer relationship management data via the online version of SAP software for mobile sales. (IDC, 2007)
"Business Value Analysis of mySAP CRM on BlackBerry at SAP America"  (173 KB)
Akbank 
Customer Success Stories  
See why Instanbul-based Akbank introduced SAP Customer Relationship Management to replace a host of different platforms it was using to handle issue management for its 14 million customers – and how SAP Consutling helped ensure it got the most out of the software.
Akbank (313 KB)
Alfagres 
Customer Success Stories  
Consider how building materials manufacturing firm Alfagres, based in Columbia, made the next stage of its global expansion possible by overhauling its IT infrastructure. SAP Consulting helped the firm move painlessly from a landscape of virtually no integrated IT processes to a fully integrated suite of SAP solutions.
Alfagres (218 KB)
Altos Hornos de México  
Customer Success Stories  
Follow how this large Mexican manufacturer of steel products consolidated customer information companywide and increased the efficiency of sales and services processes. By enhancing customer service, the company has differentiated itself from the competition – building a strong foundation for future service improvements.
Altos Hornos de México (256 KB)
Arctic Cat 
Business Transformation Studies  
Examine how a leading maker of snowmobiles and all-terrain vehicles went about improving service to its extensive worldwide network of dealers. The company implemented SAP CRM and SAP NetWeaver Portal and, as a result, increased online orders and reduced both errors and service support costs.
Arctic Cat (179 KB)
BOSCH Thermotechnik 
Business Transformation Studies  
Learn how Bosch Thermotechnik, one of the largest suppliers of heating units and hot-water appliances in Europe, worked with Bosch Communication Center (BCC) to set up a call center using SAP Customer Relationship Management – achieving a 31% IRR in 2007.
BOSCH Thermotechnik (275 KB)
Cherry 
Business Transformation Studies  
Consider how SAP Consulting helped Cherry Corporation, a U.S.-based maker of computer input devices, supported by, to use the SAP CRM and SAP ERP applications, along with SAP NetWeaver components, to increase partner orders, reduce order-handling cycles, optimize market performance, and lower costs to register new IT dealers.
Cherry (268 KB)
City of Toledo 
Customer Success Profile  
Review how the City of Toledo, Ohio, implemented the SAP Application Hosting service, which enabled the city to provide real-time information to better manage processes and place internal operations on technology's cutting edge. The city overcame limited organizational support to migrate from a system two decades old.
City of Toledo (74 KB)
Coca-Cola Hellenic Bottling Company 
Customer Success Stories  
Ride the wave as Coca-Cola Hellenic transforms its entire IT environment by rolling out powerful and integrated SAP applications to mobilize its business processes and provide a sustainable platform for future growth and enhancements with significant efficiency improvements in end-to-end commercial business processes.
Coca-Cola Hellenic Bottling Company (254 KB)
Colgate-Palmolive 
Business Transformation Studies  
Discover how this global market leader launched a major business planning project with support from SAP Trade Promotion Management. The result: reallocated trade spend, improved operations, better volume forecasting, streamlined promotion planning – and strengthened brand equity.
Colgate-Palmolive (563 KB)
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