The SAP CRM OnDemand solution empowers your sales, service, and marketing personnel to work efficiently, close deals quickly, and improve customer loyalty. Because it deploys rapidly, integrates with your existing SAP ERP software, and is available as a Web-based subscription service, you can:

• Get started quickly with intuitive, state-of-the-art usability features
• Close more deals quickly with tools that improve sales effectiveness
• Target the right customers with your messages
• Improve the efficiency and quality of your customer service
• Leverage your SAP ERP investments to accelerate your lead-to-cash process

Sales Service Marketing

With the power of the SAP CRM OnDemand solution integrated with SAP ERP, your sales reps have access to sales order history and customer-specific pricing – allowing them to generate accurate quotes quickly, make predictable delivery commitments, and place orders instantaneously. You can gain customer insights, increase pipeline visibility, and improve sales performance with tools for: Account and contact management Calendar and activity management Opportunity management . Pipeline performance management Quotation management Order placement Sales reporting and forecasting Key Benefits of SAP CRM OnDemand for Sales SAP CRM OnDemand enables you to: Easily manage and track your pipeline and all sales activities Access comprehensive customer history, including pricing data and sales orders Generate accurate quotes quickly and easily Place orders directly in SAP ERP to accelerate order to cash Use analytics dashboards to track sales performance The SAP CRM OnDemand solution allows your service reps to improve the quality of service with access to customer history across the enterprise, including sales order history and status, while at the same time, decreasing service costs through efficiency with tools for: Customer service and help desk Knowledge base management Rule-based distribution and escalation of service tickets Service analytics Key Benefits of SAP CRM OnDemand for Service SAP CRM OnDemand enables you to: Reduce costs through automated 24/7 service-ticket management Assign service tickets to the right resource through rule-based assignment Resolve customer issues quickly with integrated knowledge management Analyze service trends to quickly identify problems and take corrective action SAP CRM OnDemand provides your marketing managers with the right set of tools to target the right customers with the right message at the right time with tools for: Campaign management Lead management Segmentation management Marketing analytics Key Benefits of SAP CRM OnDemand for Marketing SAP CRM OnDemand enables you to: Quickly segment customers and leverage e-mail forms for better communication Monitor campaign success to improve marketing ROI Integrate sales and marketing with improved lead and campaign management