The SAP CRM on-demand solution is an easy to use, Web-based sales management solution. This rapidly deployable, software-as-a-service solution is available on a subscription basis over the Internet and integrates with your SAP ERP application.

SAP CRM on-demand includes features and functions to support core customer-facing processes for:

• Sales force automation – Make sales reps more productive, managers more effective, and executives in full control of their sales organization.
• Service – Improve service quality while at the same time reducing service costs.
• Marketing – Deliver the right message to the right customer at the right time.

Proven User Interface Enables Quick Adoption

Leveraging the usability of SAP CRM 2007, SAP CRM on-demand provides users with an interface that mirrors the way they work. The interface offers:

• Intuitive design – A familiar Web user interface, online tutorials, and end-user help enable quick adoption with minimal training.
• Easy configuration – Administrators can quickly tailor the solution online – including screen, view, and field configurations – to meet the specific needs of business users.
• Simple shortcuts and navigational aids – Quick links to key data, snapshots of recent records, key reminders and alerts, screen-personalization capabilities, and the ability to save user-specific searches help users shave time from daily tasks.
• Microsoft Office and IBM Lotus Notes integration – Integration with office products enables users to synchronize tasks, appointments, and e-mails with Microsoft Office and IBM Lotus Notes, so they can manage activities and communications from one central location – any time, anywhere.

Intuitive Administration Features Simplify Customization and Deployment

SAP CRM on-demand provides features and functions to simplify the following administrative tasks:

• Configuration – Tailor your solution online to meet specific needs of business professionals, including screen, view, and field configurations.
• User administration – Quickly add users and manage all administrative tasks.
• Multilanguage support – Support multiple languages based on user preference. Language options include English, German, French, Japanese, Korean, Portuguese, Spanish, Chinese, Italian, Dutch, and Russian.
• Multicurrency support – Support multiple currencies across the same deployment.

Native Integration with SAP ERP Improves Employee Effectiveness and Customer Service

SAP CRM on-demand provides prebuilt integration to SAP ERP, offering sales, service, and marketing personnel real-time access to the critical back-office data that enables them to:

• Generate quotes faster with access to customer-specific pricing
• Easily place orders or check the status of sales orders to make predictable delivery commitments
• Provide better service by viewing comprehensive customer history