SAP BUSINESS COMMUNICATIONS MANAGEMENT
CUSTOMER REFERENCES
SAP Business Communications Management software provides an advanced, all-IP communication solution for multichannel contact centers and contact-intensive, multisite organizations. By replacing traditional communication systems hardware with a software-based IP telephony solution, SAP Business Communications Management can help to improve your company's interaction with customers and partners.
Read these customer successes to learn more about the benefits organizations have gained by using SAP Business Communications Management:
DB Dialog Telefonservice
Learn how German rail passengers are benefiting from the improved services offered by DB Dialog Telefonservice. SAP Business Communications Management helps the company react more quickly to unforeseen events, handle its high call volume more effectively, and achieve significant cost savings.
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Customer Success Stories
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KalixTele24
Examine how KalixTele24, a Nordic contact center service provider, used SAP Business Communications Management software to support its call-center operations and aggressive plans for growth. The firm benefited from more efficient operations, a 50% reduction in costs, and better system reliability.
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Customer Success Stories
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Luottokunta
Consider why Finnish professional services firm Luottokunta implemented an IP-based communication solution to replace its traditional private branch exchange system. Luottokunta chose SAP Business Communications Management software to improve service reliability and simplify reporting, work-shift planning, and service.
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Customer Success Stories
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Pension Fennia
Learn how the Finnish Mutual Insurance Company Pension Fennia − headquartered in Helsinki − recently exchanged its traditional private branch exchange telephone system for a new, all-IP enterprise telephony and contact center solution: SAP Business Communications Management software.
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Customer Success Stories
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Premiere
See how Germany and Austria’s leading pay-TV company, Premiere, handles approximately 17 million customer calls every year using SAP Business Communications Management software. To improve service efficiency – and maintain its number one position – Premiere decided to restructure its call center architecture.
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Customer Success Stories
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Sanoma Magazines Finland
Read why Sanoma Magazines Finland Oy replaced its traditional telephony system with the IP-based SAP Business Communications Management software.
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Customer Success Stories
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Veritas
Read how SAP Business Communications Management connected the four companies comprising the Veritas group into a single, centralized system, which allows resources to be utilized more efficiently and brings substantial cost savings.
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Customer Success Stories
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