Make it easy for your call center to collaborate with internal teams and access real-time customer insight – for higher sales revenues and improved cross-sell and up-sell success. With SAP software, you can optimize inbound and outbound sales processes, make intelligent offers in real time, and enhance overall customer satisfaction.
- Deliver relevant offers based on order history and buying behavior – in real time
- Use a self-learning recommendation engine to make enticing, personalized cross-sell and up-sell offers
- Connect contact handling with real-time monitoring – for more consistent customer service
- Create winning telesales and telemarketing campaigns that grow revenue streams
- Use powerful guidance tools to deliver personalized services that increase market share