SAP Cloud for Social Engagement

Engage with your customers on social media

Social media has created new channels for the way customers want to interact with you. Are you adequately prepared to find relevant messages, handle tens of thousands of them, and respond intelligently within minutes? Using SAP Cloud for Social Engagement you can deliver a great customer experience by listening to and engaging with your customers where they like to hangout. Find the most critical messages, and use enterprise data to glean customer insight. Then collaborate within your team or across the organization to resolve issues efficiently and effectively.

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Customer engaging with company online

Transforming Customer Service with Social Media

Find out how companies are enhancing the customer experience by integrating social media across service and support channels. With SAP Cloud for Social Engagement at the center of the customer engagement processes, companies can respond appropriately when people are talking about their brand and offerings online.

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Hypatia Research: A Guide to Social Intelligence

Get an inside look at why other organizations are investing in enterprise social intelligence. See how their investments are paying off and discover which types of social intelligence are considered most actionable and driving convergence across sales, marketing & service.

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T-Mobile: Engages Customers

T-Mobile knows that great service involves listening, engaging, and responding to customers. Using SAP Social Media Analytics by NetBase and SAP Social Customer Engagement, T-Mobile was able to achieve a 15% increase in productivity while still providing an awesome customer experience.

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