Bloomberg Businessweek report: “Six Essentials for a Stronger Customer Experience”

The customer experience has been a key focus for businesses across all industries for several years now – enough time to learn what does and doesn’t work. Read this Bloomberg Businessweek report to get insights from leading experts on how to develop and sustain a stronger customer journey.

  • Think “omni-channel” to deliver a more consistent and on-going customer experience
  • Nurture customers into brand & advocates
  • Harvest data for actionable customer and market insights
  • Let consumers control their own experience with your company
  • Anticipate customer needs – and personalize your interactions
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