The customer experience has been a key focus for businesses across all industries for several years now – enough time to learn what does and doesn’t work. Read this Bloomberg Businessweek report to get insights from leading experts on how to develop and sustain a stronger customer journey.
- Think “omni-channel” to deliver a more consistent and on-going customer experience
- Nurture customers into brand & advocates
- Harvest data for actionable customer and market insights
- Let consumers control their own experience with your company
- Anticipate customer needs – and personalize your interactions