SAP IT Service Desk Operation

Reduce costs by managing your IT service processes with service management software

Streamline your IT organization's service operations with the SAP IT Service Management application. Enable ITIL-compliant processes such as incident and problem management, change and service asset management, knowledge management, financial management, and more.

  • Streamline your service desk by enabling IT service agents to quickly track and resolve problems
  • Leverage native integration with SAP ERP Financials to better manage IT financials
  • Gain insight into IT service desk operations with built-in analytics from SAP BusinessObjects
  • Satisfy customers and stakeholders by transparently defining service-level agreements
  • Employ an intuitive application that supports native integration with SAP Solution Manager
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