SAP Knowledge Central by MindTouch

Elevate customer service with knowledge software from SAP

Quickly deliver relevant, expert product information to customers and agents across multiple channels – with knowledge software from SAP. Deliver the most relevant information to customers and agents using sophisticated natural language search and processing, content ranking technology, and powerful analytics.

  • Speed query resolution across all channels – for improved customer satisfaction and retention
  • Instantly deliver relevant product information from internal and external experts
  • Enhance knowledge-base quality and scope over time – and improve consistency across channels
  • Curb support tickets by embedding SAP Knowledge Central in your Web self-service portal
  • Easily integrate with SAP Cloud for Service and SAP Cloud for Social Engagement

Customer using SAP Knowledge Central by MindTouch on a tablet
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