Get a more efficient way to organize, plan, and dispatch resources in the field – and consistently meet customer service expectations – with SAP software for field service management. Support the complete service order lifecycle and ensure compliance with SLAs using automated processes, smarter resource utilization, and cutting-edge mobile apps.
- Integrate all processes – from field service planning and routing, to order execution and billing
- Optimize workforce scheduling based on skills, commitments, locations, and customer preferences
- Resolve issues on the first visit and meet SLAs with essential functionality for field service execution
- Equip technicians with mobile apps to view, execute, and confirm service orders in real time
- Drive accurate, timely billing of services – and support both fixed-price and resource-based charges