SAP Cloud for Service

Deliver exceptional customer service with cloud-based software from SAP

Take customer service to a whole new level – leveraging the cloud for unprecedented speed and flexibility – with SAP Cloud for Service. This state-of-the-art software gives your customers options with multiple service channels, provides agents with easy access to complete, contextual information – and equips service managers with real-time insight into call center performance.  

  • Deliver a consistent experience across all channels – including e-mail, web, chat and phone
  • Give your customers full control from a branded self-service support portal   
  • Provide agents with complete, up-to-the-minute customer information  
  • Improve agent productivity with intuitive design and easy integration to your existing knowledge base - or available knowledge base from SAP   
  • Harness collective service expertise and share relevant information across your enterprise  
  • Get real-time insight into service performance with powerful analytics and dashboards

Customer service agents using cloud-based software in a call center
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Customer service agent using SAP software

Aberdeen Report: Omni-Channel Program Strategy

Businesses that integrate their contact center as a key component of omni-channel programs enjoy stronger performance. This Aberdeen report explains the business value and best practices in integrating the contact center with omni-channel programs.

Customer service managers collaborating

Aberdeen: Social Media and Customer Service

Leveraging social media for customer service isn't a new concept, but few service organizations have fully embraced it. Learn why in this report and explore recommendations and best practices for getting started with the social Web.

Executives planning a business transformation

5 Steps to Customer-Centric Service

Discover how to transform your service organization into a social and customer-centric business. And learn about the new operating model that is reshaping the current playing field: customer-to-business (C2B) – in this insightful report from ThinkJar.

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