SAP Contact Center

Engage your customers with superior customer service – through SAP Contact Center

Deliver speedy, reliable, and consistent customer service via SAP Contact Center (formerly SAP Business Communications Management). Use robust call center and multi-channel functionality to efficiently connect customers with the right agents and information at the right time. Improve contact routing and enable self-service with interactive voice response (IVR).

  • Engage customers with personalized customer service
  • Boost contact center efficiency with an advanced communications solution
  • Take advantage of interactive voice response (IVR)
  • Connect all sites, employees, and even remote workers with one communications solution
  • Monitor and adapt your customer service operations in real time
Call center rep using a head-set
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Expanding Your Insights with Big Data

Learn how Big Data tools can bring intelligence into customer interactions, dramatically improving customer experience. Also hear how SAP Contact Center, natively embedded into SAP Business Applications help you utilize the business process data for improved customer service. (Frost & Sullivan, 2015)

Agent handling a customer inquiry

Aberdeen Report: Omni-Channel Program Strategy

Businesses that integrate their contact center as a key component of omni-channel programs enjoy stronger performance. Aberdeen explains the business value and best practices of integrating the contact center with omni-channel programs to deliver a seamless customer experience across multiple touch-points.

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Report: Saving With SAP Contact Center

Companies with contact center operations are often looking for ways to deliver better customer service at lower costs. Explore how SAP Contact Center can help you do just that – with a lower total cost of ownership than similar solutions. How? Review four use-case scenarios from Frost & Sullivan to find out.

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