SAP Contact Center

Engage your customers with superior customer service – through SAP Contact Center

Deliver speedy, reliable, and consistent customer service via SAP Contact Center (formerly SAP Business Communications Management). Use robust call center and multi-channel functionality to efficiently connect customers with the right agents and information at the right time. Improve contact routing and enable self-service with interactive voice response (IVR).

  • Engage customers with personalized customer service
  • Boost contact center efficiency with an advanced communications solution
  • Take advantage of interactive voice response (IVR)
  • Connect all sites, employees, and even remote workers with one communications solution
  • Monitor and adapt your customer service operations in real time
Call center rep using a head-set
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Featured Resources

Runner winning a race

SAP Contact Center Wins Frost & Sullivan Award

Frost & Sullivan researched how best-in-class companies worldwide manage growth, innovation, and leadership. Read the findings to learn why SAP Contact Center (formerly SAP Business Communication Management) received the 2012 North American Customer Value Enhancement Award in Contact Center Systems.

Agent handling a customer inquiry

Aberdeen Report: Agent Desktop Optimization

On average, agents spend 26% of their time during each customer interaction looking for relevant data across different systems. This Aberdeen report reveals business processes and technologies that top-performing companies use to give agents relevant and timely information through their desktop.

Co-workers discussing issue

Report: Saving With SAP Contact Center

Companies with contact center operations are often looking for ways to deliver better customer service at lower costs. Explore how SAP Contact Center can help you do just that – with a lower total cost of ownership than similar solutions. How? Review four use-case scenarios from Frost & Sullivan to find out.

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What's Included