Agent Assisted Customer Service

Agent Assisted Customer Service: Call center software that supports stellar service, every time

Give your call center agents the tools they need to provide unparalleled customer service. Our Agent Assisted Customer Service software makes it easy for them to respond to customer queries on any communication channel and resolve customer issues on the first attempt – for increased customer satisfaction and reduced service costs. Orchestrate consistent, effortless customer service via phone, e-mail, text, and social media

  • Ensure positive customer experiences at every touch point
  • Increase agent productivity with intuitive solutions that allow them to do more in less time
  • Leverage back-office data from other enterprise systems for richer customer insights
  • Improve insight into contact center performance with advanced analytics
Call center employee wearing a headset
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