Generate a better customer experience – with our customer service and billing software for utilities

Deliver exceptional customer service and improve retention in a deregulated energy market – with SAP software for the utilities industry. Gain a 360-degree, real-time view of your customers. Run complex billing processes. And respond to customers quickly and efficiently through their preferred channel or device.

  • Accurately segment and target audiences with the best marketing treatments
  • Respond quickly to customer questions, comments, and complaints
  • Satisfy today’s digitally connected, socially networked, and über informed customers
  • Better manage receivables, payments, and other financial processes
Customer using a mobile device
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Samchully: Cut Billing Lead Time by 70%*

Discover how South Korea's leading provider of natural gas shrank its billing lead time by 70%.* With SAP Customer Relationship Management and Billing for Utilities, Samchully has become more customer-centric – dramatically boosting billing and customer service efficiency.

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Utilities: Enhancing the Customer Experience

Today’s customers are digitally connected, socially networked, and better informed than ever before. So how can utility companies deliver the unique customer experiences these customers crave? Find out how innovative SAP software tailored for the utilities industry can help.

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M.U.D.: Improving Information Access

How is M.U.D. enhancing customer service and the overall user experience? By using SAP software to get a 360° view of its customers – plus the IT infrastructure and analytics to support them. Now it’s faster and easier for agents and customers to get the information they need.

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Want to learn more about SAP for Utilities?

Solutions for Customer Experience