Generate a better customer experience – with our customer service and billing software for utilities

Deliver exceptional customer service and improve retention in a deregulated energy market – with SAP software for the utilities industry. Gain a 360-degree, real-time view of your customers. Run complex billing processes. And respond to customers quickly and efficiently via their preferred channel or device.

  • Accurately segment and target audiences with the best marketing treatments
  • Respond quickly to customer questions, comments, and complaints
  • Satisfy today’s digitally connected, socially networked, and über informed customers
  • Better manage receivables, payments, and other financial processes
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Samchully: Cut Billing Lead Time by 70%*

Discover how Samchully, South Korea's leading provider of natural gas, reduced its billing lead time by 70%.* The utility has become more customer-centric – dramatically increasing billing and customer service efficiency – by adopting SAP Customer Relationship Management and Billing for Utilities.

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Bursagaz: Satisfying More Customers

Learn how this Turkish utility improved customer satisfaction – and financial performance – by strengthening its technology infrastructure. The SAP Customer Relationship Management and Billing for Utilities package helped it decrease billing errors by 40% – and customer complaints by 45%.*

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ENN Group: Boosting Employee Efficiency

When ENN Group, a fast-growing clean-energy company in China, outgrew its in-house business management software, it turned to SAP Customer Relationship Management and Billing for Utilities. See how the package helped improve efficiency and decision making – for sky-high employee productivity.

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