Build long-term loyalty with our customer service solutions for the travel and hospitality industry

Get a holistic, real-time view of your customers – including behavioral data – with our customer service solutions for the travel, hospitality, and transportation industry. Provide multichannel, customer-centric service. Personalize traveler interactions. And speed issue-resolution via a single CRM platform.

  • Change the way travelers interact with your company via social channel integration
  • Identify positive and negative trends by monitoring customer sentiment
  • Extend your service reach through Twitter and other social media platforms
  • Learn who your customers are – and keep them coming back – with flexible loyalty programs
  • Turn the Internet into a profitable sales and interaction channel
Customer at a hotel check-in counter
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Solutions for Customer Service and Interaction

We can help.

Want to learn more about SAP for Travel and Transportation?