Deliver a unified customer experience with our omni-channel retailing and POS software

Serve a new generation of shoppers that expects a unified customer experience across in-store, online, mobile, and social media channels – with our omni-channel retailing and point-of-sale (POS) software. Generate positive brand perception, influence consumers at the point of decision, and continually exceed customer expectations.

  • Maximize visibility across all channels to better understand customer needs
  • Ensure customers can buy from almost anyone, anywhere, at any time
  • Offer a superior shopping experience with a tailored, integrated POS system
  • Gain deeper, omni-channel insight into your customer base
  • Build customer and brand loyalty on a personal, one-to-one basis
  • Deliver products and services designed around customer needs

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HSE24: Personalizing Offers in Real Time

Find out how this 24/7 TV shopping channel is using multiple sources, including social media, to get a complete picture of its customers in mere seconds – and create personalized offers and more effective cross- and up-sells – with SAP CRM powered by SAP HANA.

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ABYAT : Improved Customer Service by 50%*

Read how ABYAT is using mobile technology from SAP to help make shopping in its 22,000 square meter showroom easier than ever. Sales staff can now accompany shoppers through the store, check product availability on mobile devices, and complete transactions on the spot.

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How to Adapt to Changing Consumer Behaviors

With so many choices now available to them, today’s customers are firmly in the driver’s seat. Learn how to adapt to their evolving needs and create a customer experience that increases engagement across all touch points – and boosts sales and revenue.

We can help.

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Omnicommerce Customer Experience Solutions

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* All implementation results are for informational purposes only and the examples provided while based on actual SAP customers’ experiences do not represent commitments or guarantees by SAP and/or its partners. Actual pricing, costs, and implementation results may vary, based on customer-specific requirements and needs. The only warranties for SAP products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.