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Customer Service Solutions

Exceed customers’ expectations by providing exceptional customer service across all channels

Deliver a seamless, personalized customer experience across all channels by understanding customer needs and providing service through contact centers and digital channels. With customer service software from SAP, you can empower customers with self-serve processes, manage field services and installations, improve customer care, and offer payment options. By focusing on the customer experience, you can increase customer satisfaction and loyalty – with fewer resources and reduced costs.

Solution Capabilities

Explore the capabilities of our customer service solutions:

Omnichannel Customer Service

Give service reps a full view of customers across all channels and enable real-time collaboration to solve complex cases

Rely on comprehensive omnichannel customer service - achieved with SAP software - so your company can meet the expectations of its most demanding customers. Improve customer satisfaction and strengthen loyalty to make your entire organization more competitive. Enable contact center channels through phone, e-mail, chat, and SMS, while empowering agents to streamline processes and provide multichannel service excellence.

Learn more about our omnichannel customer service solutions

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Call Center Commerce

Make real-time offers based on smart recommendations to increase cross-sell and up-sell, drive revenue, and improve customer satisfaction

By enabling contact centers to collaborate with internal teams and obtain real-time customer insight, SAP software helps companies optimize inbound and outbound sales processes. Call center agents can make real-time offers based on intelligent recommendations to improve cross-sell and up-sell success. As a result, companies can increase sales and profits, while improving customer satisfaction.

Learn more about our call center commerce solutions

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Customer Self-Service

Ensure a positive customer experience by providing easy access to answers and support

Empower customers to resolve issues, find answers, initiate service requests, and get instructions on their own through your Web site or mobile app. With customer self-service solutions from SAP, you can increase customer satisfaction and reduce customer service costs by incorporating digital self-service processes into the overall customer experience.

Learn more about out customer self-service solutions

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Customer Service Operations

Access real-time views of customer feedback and boost productivity by collaborating with mobile connectivity

Achieve comprehensive and optimized service processes in a single workspace thanks to SAP software for transparent service operations. See how such service processes can result in higher first-time resolution rates. Enable your service professionals to collaborate, access needed data, and transact in real time – in person or on mobile devices. Align marketing, sales, and back-end processes to help ensure that revenue opportunity is seized with every interaction.

Learn more about our customer service operations solutions

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Customer Financials Management

Improve retail decision making with a complete view of your customer financial information across all sales channels

Help ensure that your billing-related communications with customers are more effective and accurate – with SAP software for customer financials management. Automate routine tasks while supporting transparent revenue management, excellent customer service, and compliance with general accounting standards. Make all customer financial information accessible to system searches. Care for customers’ billing inquiries as efficiently as possible for optimal cash flow and customer satisfaction.

Learn more about our customers financial management solutions

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Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

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Reimagine the way you do business with SAP Digital Business Services

Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.

Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy. 

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