Professional services solutions for IT and BPO firms

Leverage specialized business processes for IT and BPO organizations.

  • Merge commercial / technical views of outsourcing services
  • Capitalize on IT service management ITIL best practices
  • Benefit from PinkVerify certification for 8 ITSM processes

 

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Image of a laptop depicting an IT service reporting dashboard

IT Service Reporting Dashboard

Track key client metrics such as incidents, problems, and requests for changes – and monitor IT service performance against service level agreements (SLAs).

Skydivers forming a circle representing effective resource deployment

NIIT: Improving Visibility Into Resources

Discover how this IT services company is maintaining a skills inventory of its people and deploying them when and where they're needed most.

Professional service executives analyzing performance data

Get Insight Into Your Performance

Learn why analyzing your performance data is key to executing your strategy.

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