Increase automotive customer satisfaction, retention, and market share

Deliver superior and differentiated customer treatment by relying on our auto service software. We can help you streamline customer-oriented end-to-end processes – based on clear visibility and better insights throughout the customer and vehicle lifecycle.

  • Increase customer service satisfaction rates
  • Ensure customers' brand and dealer loyalty
  • Decrease costs, improve efficiency, and profit
  • Optimize, control, and manage all business processes

 

Automotive workers assembling a vehicle, representing auto service software
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An automotive warehouse, representing auto service software

Ford: Enhancing Customer Service

See how Ford enhances the quality of its customer service with improved parts planning and greater supply chain visibility. With SAP auto service software, the company ensures that the right parts are always available at the right time and place.

Customers reviewing their car repair bill, representing auto service software

PSA Peugeot Citroën: Improving Customer Insight

Find out how PSA delivers innovative customer service and value-added service offerings based on improved visibility and understanding of customer history and preference – while reducing the inventory necessary to support the business.

Salesman helping customer choose a vehicle

Proton Edar: Steering Toward Profitable Growth

See how the marketing arm of Malaysia's national car manufacturer meets customer expectations with improved supply chain visibility and efficient collaboration between plants, dealers, and government – using SAP auto service software.

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Business Priority Solutions for Sales and Service Organizations

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