Sap Services
Software Maintenance and Support
Managing complexity, mitigating risks, and controlling costs have become increasingly important factors for organizations considering their IT strategy. SAP Active Global Support delivers the skills and resources you need to optimize the performance of your solution and manage your business processes more effectively - so you can become a best-run business.
SAP Active Global Support can assist you in deploying a full, end-to-end solution operations strategy that allows you to adapt existing solutions to changing market and business requirements – and take advantage of the new innovations that will make your business more successful. We can help you reduce the total cost of operations of your IT infrastructure and enable you to accelerate and maximize the return on your SAP investment.
With SAP Active Global Support, you benefit from SAP's more than 30 years of experience gained in supporting the industry's largest installed base of customers. We empower your organization through knowledge transfer and access to standards and best practices. So your IT and business process experts can harness widespread IT landscapes, and better implement your enterprise service-oriented architecture (enterprise SOA) strategies.
SAP Active Global Support provides a complete portfolio of maintenance offerings and a comprehensive range of services that enable you to continually improve core business processes while leveraging your existing solutions.
Learn more about SAP Active Global Support services – from implementation through end-to-end business operations – that can help you become a best-run business:
- End-to-end solution operations – Optimizes the way you operate and support your SAP solutions
- SAP Enterprise Support – Provides SAP support through a 24/7 guaranteed service-level agreement, continuous quality checks, support advisory, and advanced support for implementing SAP ERP enhancement packages and support packages. An enterprise edition of SAP Solution Manager enables proactive risk reduction while increasing the business value of your SAP solutions.
- SAP MaxAttention – Aligns your needs with a strategy for end-to-end operation of your SAP solutions, focusing on core business processes, the system landscape, IT automation, and protection of IT investments
- SAP Safeguarding – Manages risks and ensures the technical robustness of your SAP solutions during implementation, upgrade, and operations
- SAP Solution Manager – Offers a centralized, robust solution management toolset that facilitates technical support for distributed systems – with functionality that covers all key aspects of solution deployment, operation, and continuous improvement
- SAP Test Data Migration Server – Provides a high-speed data extraction tool that populates your development and test systems with an abstract of SAP business data from your live production environment