SAP IT Excellence

Enable agility and continuous functional improvement and maintenance

Business demands that IT solutions interoperate and continuously improve to adapt to changing needs. What's more, IT needs to deliver ever-higher levels of user productivity and create new value and increase return on investment. Offerings that enable agility and continuous functional improvement and maintenance include the following:

Complete Execution

• SAP Application Management – To be successful, you need the freedom to concentrate on your core business. The SAP Application Management service provides this freedom. As part of our globally available services, we take care of managing, optimizing, and constantly improving SAP-based application landscapes – in part or as a whole – anytime, anywhere.
• Remote Application Operations – Manages the day-to-day technical operations of running your SAP solutions remotely, with SAP experts connected to your SAP software systems via a permanent secure line that enables support without an on-site presence, while your systems remain within your data center or in a third-party hosting facility

Expert Guidance

• System Landscape Optimization – System Landscape Optimization is a group of technology experts from SAP Consulting and SAP Custom Development. These experts help you manage modification and conversion projects and implement new business processes, while preserving data consistency and ensuring that your solutions mirror your organizational structure. They also guide you in business process optimization, system consolidation and harmonization, and company reorganization.
• Road maps and IT strategy for SOA – The SOA adoption program is a common set of services and enablers to guide you toward flexible and cost-efficient service-oriented architecture (SOA). The goal of the SOA road map is to design a customer-specific road map toward SOA, based on challenges, key processes, IT landscape, and IT practices.
• Upgrade services – Offers guidance in optimizing the functionalities embedded within SAP solutions, providing organizations with tailored support in estimating upgrade requirements, creating roadmaps for aligning upgrades to IT strategies, and outlining an upgrade’s schedule, budget, and scope

Enablement

• Application management courses – Application management courses support managed services such as SAP Application Management and SAP Application Hosting. Courses address common deficiencies in the way ERP systems are typically used by business owners. The focus is on optimizing business processes, which in turn drives efficiencies in IT and leads to a stable and predictable environment.
• Life-cycle management with SAP Solution Manager – Life-cycle management with SAP Solution Manager enables successful solution maintenance by updating and assisting you throughout the solution life cycle. SAP IT Excellence leverages SAP Solution Manager as the communication link between your IS department and SAP, optimizing solution life-cycle management. With the functionality that SAP Solution Manager provides, you have the advantages you need for long-term success.
• SAP Customer Competence Center – SAP Customer Competence Center is a focal point of SAP knowledge and expertise within your company. It supports efficient development, implementation, and management of SAP solutions and business processes. SAP Customer Competence Center ensures that you have the expertise and support to optimize your IT solutions, and helps promote collaboration between IT and the business.

Tools

• SAP LoadRunner by HP – SAP LoadRunner is the industry-standard load-testing application for predicting system behavior and performance. It helps you deliver high-performing business processes – and execute, upgrade, and modify existing processes on time and within budget. With SAP LoadRunner, you can realize added functional value by optimizing the quality, performance, and scalability of end-to-end business processes that run on both SAP and non-SAP software.
• SAP Test Data Migration Server – Helps organizations create, simplify, and refresh non-production systems and environments that can reduce data sets, minimize infrastructure and maintenance expenses, and support efforts to extract relevant business data for IT-testing developments and upgrades
• SAP Solution Manager – Offers a centralized, robust solution management toolset that facilitates technical support for distributed systems – with the functionality that covers all key aspects of solution deployment, operation, and continuous improvement, and with this, combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of operations

Content

• SAP IT service and application management – SAP IT service and application management provides methodologies to help you employ the IT Infrastructure Library (ITIL) standard in support of SAP software. Offerings encompass three core areas. IT service management focuses on IT infrastructure and processes. IT application management covers all phases of the solution life cycle. While integration processes address the key interfaces between IT service management and IT application management. You benefit from tools, guidelines, and support to optimize your IT processes.