SAP IT Excellence

Align IT and business strategies

SAP IT Excellence enables you to move the IS department toward excellence through greater efficiency, governance, and agility – all while lowering total cost of ownership. The goal is to enable the CIO to make strategic IT issues work for the business and improve company performance, as well as to help the CIO define and implement business process improvements enabled by technology. Offerings that align IT and business strategies include the following:

Complete Execution

• SAP Application Management – To be successful, you need the freedom to concentrate on your core business. The SAP Application Management service provides this freedom. As part of our globally available services, we take care of managing, optimizing, and constantly improving SAP-based application landscapes – in part or as a whole – anytime, anywhere.

Expert Guidance

• System Landscape Optimization – System Landscape Optimization is a group of technology experts from SAP Consulting and SAP Custom Development. These experts help you manage modification and conversion projects and implement new business processes, while preserving data consistency and ensuring that your solutions mirror your organizational structure. They also guide you in business process optimization, system consolidation and harmonization, and company reorganization.
• Road maps and IT strategy for SOA – The SOA adoption program is a common set of services and enablers to guide you toward flexible and cost-efficient service-oriented architecture (SOA). The goal of the SOA road map is to design a customer-specific road map toward SOA, based on challenges, key processes, IT landscape, and IT practices.
• Upgrade services – Offers guidance in optimizing the functionalities embedded within SAP solutions, providing organizations with tailored support in estimating upgrade requirements, creating roadmaps for aligning upgrades to IT strategies, and outlining an upgrade’s schedule, budget, and scope

Enablement

• Solution architects – Solution architects design and build solutions that meet your specific needs. They help you recognize the potential of your IT infrastructure investment. They also play an integral role in implementing your enterprisewide system integration strategies. By executing with a focus on leveraging enterprise SOA, solution architects enhance your IT strategy and architecture and your business processes.
• Life-cycle management with SAP Solution Manager – Life-cycle management with SAP Solution Manager enables successful solution maintenance by updating and assisting you throughout the solution life cycle. SAP IT Excellence leverages SAP Solution Manager as the communication link between your IS department and SAP, optimizing solution life-cycle management. With the functionality that SAP Solution Manager provides, you have the advantages you need for long-term success.
• SAP Customer Competence Center – SAP Customer Competence Center is a focal point of SAP knowledge and expertise within your company. It supports efficient development, implementation, and management of SAP solutions and business processes. SAP Customer Competence Center ensures that you have the expertise and support to optimize your IT solutions, and helps promote collaboration between IT and the business.

Tools

• SAP Solution Manager – Offers a centralized, robust solution management toolset that facilitates technical support for distributed systems – with the functionality that covers all key aspects of solution deployment, operation, and continuous improvement, and with this, combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of operations

Content

• SAP IT service and application management – SAP IT service and application management provides methodologies to help you employ the IT Infrastructure Library (ITIL) standard in support of SAP software. Offerings encompass three core areas. IT service management focuses on IT infrastructure and processes. IT application management covers all phases of the solution life cycle. While integration processes address the key interfaces between IT service management and IT application management. You benefit from tools, guidelines, and support to optimize your IT processes.