The certification test Support Consultant SAP Business One 2007 verifies the knowledge in the area of providing SAP Business One support. This certificate proves that the candidate has a basic understanding within this consultant profile, and can implement this knowledge practically in projects.
Prerequisites:
SAP Business One Support Consultant e-learning curriculum including
SAP Business One Product Training e-learning curriculum, and SAP
Business One Implementation Consultant e-learning courses Or Classroom training:
TB1000 (SAP Business One - Logistics), TB1100 (SAP Business One - Accounting), TB1200 (SAP Business One - Implementation),
And eLearning materials the SAP Business One 2007: Prerequisite e-learning for
Implementation Consultant classroom training,
the courses in the Support for SAP Business One section in SAP
Business One Support Consultant e-learning curriculum.
The following list helps you to identify the competency areas covered in this test. The percentage indicates the portion of the test dedicated to a particular competency area.
| Competency |
Importance |
| |
Way(s) to attain |
| Topic |
Primary |
Alternative |
Other |
|
| Support Topics: My role as a support consultant (8%) |
< 10% |
|
| Search for Knowledge (8%) |
< 10% |
|
| Examine the Problem (8%) |
< 10% |
|
| Gather all relevant information (8%) |
< 10% |
|
| Monitor customer details and message status (8%) |
< 10% |
|
| Application Topics: Overview and Fundamentals (6%) |
< 10% |
|
| Master Data (6%) |
< 10% |
|
| Logistics (18%) |
11-20% |
| Document Handling |
TB1000, TB1100, TB1200 |
|
|
| Purchasing - A/P |
TB1000, TB1100, TB1200 |
|
|
| CRM |
TB1000, TB1100, TB1200 |
|
|
| Sales - A/R |
TB1000, TB1100, TB1200 |
|
|
| Service |
TB1000, TB1100, TB1200 |
|
|
| Cross-Functionalities |
TB1000, TB1100, TB1200 |
|
|
| Inventory Transactions |
TB1000, TB1100, TB1200 |
|
|
| Production |
TB1000, TB1100, TB1200 |
|
|
| MRP |
TB1000, TB1100, TB1200 |
|
|
|
| Accounting (12%) |
11-20% |
|
| Implementation (12%) |
11-20% |
| Installation |
TB1000, TB1100, TB1200 |
|
|
| Licensing |
TB1000, TB1100, TB1200 |
|
|
| Configuration |
TB1000, TB1100, TB1200 |
|
|
| SAP Business One Service Manager |
TB1000, TB1100, TB1200 |
|
|
| User-definied Fields and Tables |
TB1000, TB1100, TB1200 |
|
|
| Queries and Alerts |
TB1000, TB1100, TB1200 |
|
|
| Formatted Search |
TB1000, TB1100, TB1200 |
|
|
| Print Layout Designer |
TB1000, TB1100, TB1200 |
|
|
| Data Transfer Workbench |
TB1000, TB1100, TB1200 |
|
|
|
| Administration (6%) |
< 10% |
|